Job Description

About the Agency:

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

• We maintain building and resident safety and health

• We create opportunities for New Yorkers through housing affordability

• We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Office of Asset and Property Management (APM) leads the agency’s effort to protect the City’s investment in affordable housing and ensure that properties remain stable and affordable over the long-term. APM actively monitors the performance and regulatory compliance of projects sponsored, supervised, and owned by the City, and connects people to affordable housing opportunities. The Office of Asset and Property Management (APM) is composed of five divisions, which includes the Divisions of Asset Management, Property Management & Client Services, Housing Supervision, Housing Opportunities & Program Services, and Co-op Readiness & Technical Services.

The Division of Property Management and Client Services (PMCS), a division within the Office of Asset and Property Management (APM), leads the agency’s efforts for property management of city-owned residential and commercial properties and provision of temporary housing and rehousing assistance for tenants displaced from their homes because of fires and vacate orders.

Your Impact:

As the Intensive Case Manager for the Division of Property Management and Client Services, you are part of a team of case managers that support and assist households who lost their homes to fire or were vacated from their homes for health and safety reasons. The Intensive Case Manager will work with households that present with clinical, medical, substance abuse and socioeconomic factors that present barriers to housing. The Intensive Case Manager will also provide supervision and support to MSW students.

Your Role:

Your role as an Intensive Case Manager will be to support a team of student interns who perform as Case Managers in HPD shelter facilities to assist clients to return home or find identify housing. You will also use your skills to assist the most service needy households in the HPD’s temporary housing.

Your Responsibilities:

• Supervise revolving teams of MSW student interns and provide training, technical assistance and professional guidance in case management services, independent living skills development, assessment of immediate and long-term needs, strategic motivation, and rehousing assistance

• Provide weekly group and/or individual "field instruction" sessions with assigned students to ensure they meet learning objectives as outlined in their Educational Plans; review client cases to ensure service delivery is consistent with HPD rules and regulations and case management protocols; review and provide feedback for “process recordings” submitted by students; assess and evaluate student’s professional development as a clinician

• Provide case management and counseling services to a dedicated caseload, walk-in clients and other clients not assigned to students

• Coordinate with shelter facility staff to ensure a safe and clean environment for clients; coordinate repair and maintenance needs with shelter facility staff

• Assign clients to student caseloads and assess assignments to ensure appropriate fit between student and client

• Provide clinical guidance to staff in areas including, but not limited to, mental health, substance abuse, group/family counseling, conflict resolution, de-escalation, and housing placement issues

Preferred skills:

• Prefer Licensed MSW. SIFI trained preferred.

• Minimum 1 year experience in MSW field instruction.

• Minimum 3 years experience in direct clinical case management with expertise in the MHSA population.

• Must have expertise in public benefits, client advocacy, and referral and coordination with community-based and non-profit organizations.

• Must possess professional communication and presentation skills.

• Must be detailed-oriented, multi-tasking, and flexible to changing needs and program priorities.

• Must be literate in Word, Excel, Outlook, Access, and PowerPoint.

• Multi-lingual a plus.

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.