Title of Position: Housing Liaison/Coordinator

FLSA Status: Non- Exempt

Department: Supportive Housing

Reports to: Vice President, Supportive Housing (VP)

Salary: 25.71 per hour

Positions reporting to this position: None

Purpose of the Position:

The Housing Liaison/Coordinator is the principle liaison for the Division and manages all aspect of the n ew/ r enewal l eases Process and Property Management for Supportive Housing . The Housing Liaison/Coordinator reports to the Vice President, Supportive Housing .

Responsibilities:

• Ensure that W in is responsive to clients’ maintenance and repair issues, review reports and provid e follow-up as needed .

• Serve as a liaison to ensur e the timeliness and accuracy of all new leases and all lease renewals for the Division’s apartments .

• Provide the VP with appropriate information for all nonpayment of rent and legal issues. attorney on hold-over issues

• Assist in the representation of W in on legal cases including hold-overs .

• Review/reconcile monthly reports , invoices , rent collections, and other documentation related to Supportive Housing clients.

• Participate in the Housing Committee meetings, preparing minutes and follow-up, as needed .

• Prepare ad-hoc reports/analyses

• Outreach to l andlords for apartment resources for the Division of Supportive Housing & Real Property .

• Conduct follow-u p to ensur e landlords follow all city codes/regulations, regularly checking the Department of Building and Housing Preservation Department websites for violations and remain in compliance with all regulations.

• Assist senior management in coordinating client satisfaction surveys and other client r eports .

• Compile/analyze data from all sources for benchmarking for W in ’s senior management .

• Coordinate activities and scheduling of meetings relating to clients’ leases including rent arrears and new lease agreements.

• Convene the annual Supportive Housing Landlords’ Breakfast .

• Develop Housing and Community Resources Manual s for clients and update as needed .

• Ensure that rents are in line with the appropriate HUD FMR’s and referenced HUD grant budget year .

• Monitor l andlords concerning lead abatement process, when apartments test positive .

• Perform other related duties as assigned.

  Essential Functions:

• Must be able to ascend/descend stairs in Supportive Housing locations .

• Must attend housing meetings , trainings and visit Supportive Housing clients using public transportation .

  Qualifications :

• Commitment to Win’s mission , vision, and values.

• Bachelor's degree plus one (1) year of housing related experience required .

• Must have knowledge of housing subsidies and supportive housing programs .

• Must have the ability to network and build strong collaborative relationships with landlords .

• Familiarity with entitlement s ystems , housing resources, and housing subsidies .

• Knowledge of s trength-based case management, Motivational Interviewing, Trauma-Informed C are, f amily-centered case management, and boundary setting .

• Experience working with at-risk, homelessness families.

• Must be detailed orientated and demon strate an ability to multi task and respond to deadlines.

• Must have e xcellent verbal and written communication skills.

• Proficiency in Microsoft Office.

• Ability to work effectively in a team environment.

• Bilingual – English/Spanish a plus.

  Core Competencies:

• Leadership : Set s an example by following W in policies and procedures. Act s with a high degree of professionalism and has a good work ethic.

• Facilitating Change : Deliver s high quality results consistently.

• Managing Performance : I nteract s respectfully with clients and co - workers .

• Applying and Developing Expertise : Work s with the manager to develop and meet s challenging but achievable goals . Must understand consequences .

• Communicating and Collaborating : Value s the full spectrum of diversity and inclusion . Keep s the supervisor informed about progress and problems; avoids surprises.

  Win is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

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