Description We are in search of a Help Desk Analyst to join our team located in New York, New York. This role offers a long term contract employment opportunity and involves providing Level 1 Support to our end-users. As a Help Desk Analyst, you will be responsible for remote support, desk side support, and occasional travel to different locations across 5 boroughs for support.

Responsibilities:

• Provide Level 1 Support for 850 end-users across multiple locations and offices

• Offer remote support and desk-side support as required

• Communicate effectively to resolve customer inquiries and issues

• Use ticketing systems to track and manage customer requests

• Support 10 locations across 5 boroughs, occasionally traveling to offices for support

• Operate within a Windows 10/11 environment

• Troubleshoot hardware and software issues as they arise

• Use knowledge of Android Development, Cisco Technologies, Citrix Technologies, and Database skills in daily tasks

• Manage Active Directory and Apple Devices

• Perform Configuration Management and Deployments as needed

• Use Microsoft Office 365, Microsoft Windows 10, Microsoft Windows, and Windows 11 systems

• Utilize ticketing system for end-user support and remote support tools. Requirements • Minimum of 1 year of experience as a Help Desk Analyst or similar role.

• Proficiency in Android Development and Microsoft Office 365.

• Familiarity with Cisco Technologies, Citrix Technologies, and Active Directory.

• Experience with Microsoft Windows 10, Microsoft Windows, and Windows 11.

• Knowledge of Database management and Configuration Management.

• Ability to handle Computer Hardware and Apple Devices.

• Experience with Deployments and Ticketing Systems.

• Proven track record of providing End-User Support.

• Familiarity with Remote Support and Remote Support Tools.

• Excellent problem-solving and communication skills.

• Ability to work in a team and manage multiple tasks.

• High level of attention to detail and organizational skills.

• Willingness to continuously learn and adapt to new technologies. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .