Job Description

Insight Global is looking for a dedicated Executive IT Support Engineer for one of our healthcare clients. Our client is focused on applying technology to drug development and building subsidiary life sciences and health technology companies. This role will start as a contract opportunity with extensions and potential conversion and be required to be onsite in New York City five (5) days per week, with some occasional travel to surrounding areas.

This role is a critical position within our clients organization, responsible for delivering top-tier technical support to several of our clients executives. This individual will be responsible for providing personalized assistance to executive-level users, troubleshooting hardware and software issues and implementing technology solutions to meet their needs. The ideal candidate will possess a unique blend of technical expertise, exceptional communication skills, and a proactive approach to problem solving.

Key Responsibilities will include:

• Provide personalized technical support to executives, including troubleshooting hardware and software issues, resolving network connectivity problems, and addressing any other IT-related concerns.

• Manage executive-level IT requests and prioritize tasks based on urgency and impact on business operations.

• Set up and configure new devices and software for executives, ensuring seamless integration with existing systems and security protocols.

• Collaborate with internal IT teams to escalate and resolve complex technical issues that require specialized expertise.

• Proactively identify opportunities to streamline IT processes and enhance the efficiency of executive technology tools and systems.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 5 years of dedicated Executive Level support

• Experience supporting both Windows and MAC from an end user standpoint

• Experience supporting Bloomberg or similar financial reporting applications

• Basic networking skills

• Comfortable working onsite five days a week - Experience with Freshservice ticketing system

• Experience providing support in financial services/investment banking null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.