Job Description

The EMS Manager provides administration, oversight and maintains compliance of business functions involving IT systems, ambulance billing and documentation.

Qualifications

• Bachelor degree in Computer Science or a related discipline or an equivalent combination of education and work experience. Master’s degree preferred.

• Three years of applicable experience in IT systems and EMS EMR systems. One year of applicable experience in ambulance billing leadership.

• Certified NYS EMT or paramedic.

• Paramedic strongly preferred.

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $90,000.00 - $135,285.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, M15 - MSHS EMS Ambulance Svc - MSH, Mount Sinai Hospital

Responsibilities

Participates in system administration and operational support (e.g., hardware/software installation, maintenance and support, system logs and problem reports, adds, changes, deletes, disk space management, backups, and file restores).

Assists in monitoring of the system’s performance and capacity planning.

Troubleshoots and/or interacts with IT staff or vendors in testing, operational support and troubleshooting of system hardware and software problems.

Assist to develop, communicate, and monitor the operational standards and procedures for the system.

Acts as a technical resource to the IT staff and systems users.

Overall responsibility for implementing and maintaining technology infrastructure for EMS department and related sub-departments.

Maintain organizations effectiveness by defining, delivering and supporting strategic plans for implementation of information technologies.

Directs projects by coordinating resources and timetables with user departments, Project Management Office, and Vendors.

Provides technical end-user support to help diagnose software and hardware problems, this includes either solving the problem directly or contacting and working with IS staff to resolve the problem.

Provides technical end-user support to help diagnose software and hardware problems, this includes either solving the problem directly or contacting and working with IS staff to resolve the problem.

Document, implement, maintain and enhance Standard Operating Procedures (SOP) for equipment and system security.

Install and configure, hardware, software and peripheral devices. Replace or retire hardware as needed.

Function as the primary liaison between the EMS Department, the IS vendors, Hospital IS services, and other Health System Departments for all IS issues.

Coordinate preventative maintenance procedures of devices (i.e., field computers/laptops, and cell phones, etc.), and in conjunction with the Biomedical Department, coordinate activities that interface with the EMS Electronic Medical Record System.

Responsible for all aspects of the EMS Emergency Medical Record (EMR) and its reconciliation process with EPIC, HIE, and other software systems, both internal and external.

Develop and maintain the department’s website and social media platforms.

Provides departmental Information System training and staff support for individual needs.

Plan and oversee projects (e.g. upgrades, hardware/software installations), Data Integration.

Develops and implements a business continuity plan and procedure in the event of system downtime.

Handle acquisition, configuration, and deployment of equipment.

Provide on-call support as needed for global issues experienced after normal working hours.

Supports QA/QI program with technical assistance and data.

Provides 24/7 on-call support coverage to address emergency outages / staff access issues.

Manages relationship with billing provider: a. Ensure that all revenue generating opportunities are captured and actioned. b. Provides billing provider with all needed information and data to facilitate billing functions. c. Regularly meets with billing

Maintains current records and understanding of billing and collection activities and progress. a. Provides monthly financial summary report to leadership b. Identifies and communicates areas of concern and opportunity

Develop and implement new billing policies/practices/reimbursement models as needed. a. Works collaboratively with all applicable internal and external stakeholders on development and implementation.

Monitor performance and KPIs of billing provider

Pursues aging debt with applicable hospital staff.

Maintains current knowledge of EMS industry billing standards and functions. a. Ensure that the EMS department is adhering to current standards. b. Provide department leadership with recommendations for change. c. Provides guidance to ensure service fees

Responsible for all aspects of the EMS Emergency Medical Record (EMR) and its reconciliation process with EPIC, HIE, and other software systems, both internally and externally.

Ensure New York State Department of Health EMR compliance and HIPPA compliance.

Provides direct staff training on EMR.

Ensure that an ePCR (ambulance call report) is completely written and submitted in a timely manner for every ambulance run. a. Holds staff accountable for non-compliance.

About Us

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $90000 - $135285 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.