Our client, an industry leading Technology Company, is seeking a capable Customer Success Manager to help build a customer support team for a new b2b solution. As a Customer Success Manager on the Device Solutions Team, you will be responsible for providing customer support as well as for building and enhancing customer experience processes and mechanisms. The ideal candidate will have strong account management skills, the ability to manage workflows and hundreds of clients and possess a tech company (hardware) background which will align well with this organization.

Job Title: Customer Success Manager

Location: Hybrid | New York City or Sunnyvale, CA

Pay Range: $40/HR on Experis W2

What’s the Job?

• In this role, you will be part of the Launch Support of a new B2B device to market in Q3-Q4.

• Seeking a capable Customer Success Manager to help build a customer support team for a new b2b solution.

• In this role, you will be responsible providing customer support as well as for building and enhancing customer experience processes and mechanisms.

• Develop a comprehensive understanding of each customer's business, goals, and pain points.

• Collaborate with cross-functional teams to design and implement tailored solutions that address the customer's needs

What’s Needed?

• 3+ years of customer success, account management, or customer support experience in Tech Company, preferably B2B

• Experience in customer service role / ticketing management

• Strong organizational skills including prioritizing, time management, and managing multiple projects in a fast-paced, deadline-driven environment.

• Bachelor's degree or equivalent experience

• Proven track record of contributing to strategic initiatives and delivering measurable results

• Excellent written and verbal communication skills.

What’s in it for me?

• This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

• This is an exciting opportunity to join a new dynamic, innovative team and drive the growth of a new business for this Company.

• Medical/Dental/Vision/401K

• Holiday pay after 1000 hours worked

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.