NY HELP No

Agency Insurance Fund, State

Title Customer Service Program Specialist 1

Occupational Category Clerical, Secretarial, Office Aide

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $68401 to $86056 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address 199 Church St

City New York

State NY

Zip Code 10007

Minimum Qualifications • Six years of business experience, including four years of customer service experience; OR • An associate’s degree and four years of business experience, including two years of customer service experience; OR • A bachelor’s degree and two years of customer service experience; OR• A master’s degree or Juris Doctor (JD) and one year of customer service experience.Preferred Qualifications:• BS in Marketing or BA in Communications, English, Creative Writing• Proficiency in video editing and transcription• Strong writing and oral communication• Experience in Google Analytics• Certification(s) in email marketing, social media marketing, and/or inbound marketingPlease be advised that the New York State Insurance Fund does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position.

Duties Description The Client Relations Department within NYSIF is seeking to fill a position which will support activities to drive brand visibility and engagement and data analysis.Responsibilities include, but are not limited to:• Create compelling marketing and multimedia content for NYSIF’s Policyholder Services (PHS) team, which includes the Underwriting, Premium Audit and Risk Control Departments• Stay abreast of cutting-edge marketing strategies and technologies for implementation in NYSIF’s efforts• Illustrate a commitment to customer service in working with the PHS team and its stakeholders• Organize and manage NYSIF sponsored events• Assist in driving operational and marketing initiatives• Other special projects related to supporting the promotional efforts for NYSIF’s Policyholder Services team, as assigned

Additional Comments Please note, the salary range shown includes location pay and/or geographic pay. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.Fringe Benefits: • Competitive Compensation.• Future Career Growth Potential. • Open and Supportive Team-Based Environment.• Plentiful Vacation, Personal, and Sick Leave Accruals. • Paid State and Federal Holidays.• Full Medical, Vision, and Dental. • Retirement Options. • Possibility of Telecommuting, Flextime, and Alternative Work Schedules.NYSIF Commitment to Diversity, Equity, and InclusionThe New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.

Some positions may require additional credentials or a background check to verify your identity.

Name Khalan Cassala

Telephone

Fax

Email Address hr@nysif.com

Address

Street PO Box 66699

City Albany

State NY

Zip Code 12205

Notes on Applying Please email your resume and cover letter to hr@nysif.com, including the Vacancy Post number and the position title in the subject line of your email.