Job Description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE.

The Office of Child Support Services (OCSS) works with New York City families to ensure noncustodial parents provide financial support for their children. Family Court Support Services is responsible for providing support services to non-cash assistance clients. These services include paternity and support establishment; summons services, support collection, enforcement, and modification of court orders; and non-custodial location parent location searches. Family Court Support Services also connects non-custodial parents (NCP) to various programs such as debt reduction and employment programs. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.

Under general direction of the Coordinator (Supervisor III, Social Services) and/or Office Manager (Principal Administrative Associate I), the Clerical II will serve as a FCSS Clerical Support Clerk to perform the functions listed below. The Office of Child Support Services (OCSS) is looking to recruit two (1) Clerical Associate II who will:

• Triage in-person clients by logging them in at the reception area, identifying the purpose of the client’s visit, providing information and materials as well as ensuring the clients are serviced further if needed by communicating the client’s needs to their Supervisor or Coordinator.

• Process incoming mail and handles as appropriate, including requests for child support court summons service received from the NYC Family Court or directly from clients.

• Data enter relevant information and remarks into the child support systems as needed (including but not limited to ASSETS, CS Track) accurately and timely.

• Scan and upload documents to systems used by the Office of Child Support Services as needed.

• Perform other routine clerical functions such as filing, answering telephones, photocopying, etc., as needed.

Hours: 9:00pm to 5:00pm

Work Location: 900 SHERIDAN AVE, BRONX, NY 10451

Qualifications

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.