Job Description

IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT CITY TAX AUDITOR CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT CITY TAX AUDITOR.

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.

The Adjustment and Discrepancies Unit is currently seeking a highly motivated, highly organized, and detail-oriented individual to serve as City Tax Auditor Level 02. Specific duties for this position may include the following but are not limited to:

• Interpret complex New York City General Corporation, Bank, Business Corporation and Unincorporated Business Tax laws, regulations, and Internal Revenue Codes.

• Participate in the development of comprehensive training programs.

• Advise staff on tax auditing standards and best practices.

• Ensure that all tax inquiries are conducted in accordance with tax laws, departmental policies, and procedures. Ensure that sufficient levels of open and unassigned inventory are maintained.

• Communicate objectives consistent with agency and division goals.

• Participate in the resolution of complex New York City General Corporation, Bank, Business Corporation and Unincorporated Business Tax cases with taxpayers and/or their representatives.

• Receives and evaluates call from internal and external customers requesting information on City Services, procedure, activities, resources, and programs in support of the 8am-6pm Department of Finance center operations; provides information and assistance in an efficient manner.

• Assess the nature or urgency of the issues, determines and establishes priority of call; resolves the issue or escalates and/or transfers call to appropriate staff as necessary.

• Identifies the type of service being requested by listening, asking relevant questions, evaluating information obtained, and determining City services available to successfully handle requests.

• Create or research customer information in the Business Tax System (BTS); records information on all customer inquiries or problems provides updates previously created cases.

• Respond to 311 calls, email and web request for information.

• Dispatches calls in accordance with established procedures and policies using a computerized dispatch system, including determining priority of calls, and contacting and sending appropriate response unit.

• Observes and complies with departmental policies and procedures, customer service quality standards and compliance guidelines.

• Researches, corrects, recycles Business Tax and Excise Tax Suspended Transactions including but not limited to 12 different tax types in BTS (Business Tax System).

• Reviews communications from other units and/or correspondence from taxpayers received through other units relating to suspended transactions. Makes necessary adjustments to taxpayers' accounts and updates the suspended transactions in BTS (Business Tax System).

Qualifications

1. A baccalaureate degree from an accredited college or university , including or supplemented by 24 semester credits in accounting, with at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting; or

2. An associate degree or 60 semester credits from an accredited college or university, including or supplemented by 24 semester credits in accounting, with at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting, and two years of full-time satisfactory tax-related auditing or tax accounting experience; or

3. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and 24 semester credits in accounting from an accredited college, including at least one course each in auditing, U.S. taxation, advanced accounting, and cost accounting, and four years of full-time satisfactory tax related auditing or tax accounting experience; or

4. A satisfactory combination of education and/or experience which is equivalent to "1", "2" or "3" above. Experience may be substituted for college education on the basis of one year of experience for each 30 semester credits. However, all candidates must have at least a four-year high school diploma or its educational equivalent and 24 semester credits in accounting, including at least one course each in auditing, U.S. taxation, advanced accounting and cost accounting.

SPECIAL NOTE:

To be eligible for placement in Assignment Level II, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level I, or two years of full-time satisfactory tax-related auditing or tax accounting experience.

To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements, either two years of full-time satisfactory experience in Assignment Level II, or three years of full-time satisfactory tax-related auditing or tax accounting experience.

To be eligible for placement in Assignment Level IV, individuals must have, in addition to meeting the minimum requirements, either one year of full-time satisfactory experience in Assignment Level III, or four years of full-time satisfactory tax-related auditing or tax accounting experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.