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Job Description

Are you curious, motivated to learn and collaborate and forward thinking? AT FIS, you'll have the opportunity to work on some of the most advanced platform servicing the financial industry in use today. Our talented workforce empowers us and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate in what we do and have fun doing it.

About the team:

You will become part of a global team of talented resources supporting a world class Credit and Debit transaction processing platform used in many countries around the world. Each team member is valued for their unique talents, diverse skill set, way of thinking, experiences, idea generation and problem solving. They communicate openly with each other, sharing their thoughts, opinions, and ideas with members of their team. Open communication is key to ensure we the team stays focused on assigned goals, expected results, and provide the support needed to be successful in this role

What you will be doing:

YOU will be joining a team of experienced software support engineers whose primary responsibility is to ensure the Debit Card processing platform FIS provides for our clients maintain high levels of availability and quality. Your ability to collaborate, think creatively, and understand business and application-level data is key to our success. Additionally, in this role you will work with various internal product support teams to ensure priorities are met, customer issues are well understood, and the team has information required to solve tough problems.

• Performs review of major issues to develop next steps in resolution
• Analyzes methods used in support of the client and recommends change for improvements
• Assist in educating staff on application and process function
• Develops support awareness and coverage plans that align with application client requirements

What you bring:

• Bachelors degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience
• Ability to analyse data points in order to develop solutions to tough problems
• Ability to collaborate and team build in a global support model
• SQL/DB query skills
• Proficiency in software development and break fix process
• Strong verbal and written communication skills to audiences at many levels of the organization
• A minimum of 7 years working in a business analyst role

Added bonus if you have:

• Experience in large scale Mainframe processing
• Financial transactional experience
• Bilingual (English/Spanish)
• Project Management training

What we offer you:

• An exciting and rewarding opportunity to be a part of a world leading finical product development
• Attractive benefits including private medical cover, dental cover, and travel insurance
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility and respect

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Vaccination Requirements

All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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