Description

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.

The Sr Manager, Sales Planning Excellence (SPX) is responsible for leading a cross-functional team that drives the strategic evolution and operational excellence of AWS Global Sales (AGS) planning mechanisms. In this pivotal role, you will be tasked with transforming the current sales planning function to better support the rapidly growing AGS business.

As a strategic leader within AGS, you will provide direction and oversight to the SPX team, ensuring that their efforts align with the broader business objectives and growth priorities. Collaborating closely with sales planning leadership, you will identify and prioritize initiatives that enhance sales planning capabilities and drive operational efficiencies. You will establish a performance measurement framework to track the effectiveness of sales planning mechanisms, fostering continuous improvement, and contributing to strategic documents (e.g., operating plans and executive escalations) and data analysis.

In your role, you will lead a team of functional experts dedicated to driving standardization, automation, and scalability across core sales planning processes such as annual planning, goals planning, account planning, and revenue planning. You will empower the SPX team to identify and pilot innovative solutions, leveraging industry best practices and emerging technologies to enhance the sales planning experience. By fostering a culture of learning and development, you will enable the SPX team to continuously expand their skills and expertise.

Ensuring operational excellence, you will oversee the SPX team’s delivery of high-quality, timely, and effective support to sales planning teams across all geographies, industries, and sales segments. You will establish effective communication and collaboration channels between the SPX team and these sales planning teams, facilitating knowledge sharing, problem-solving, and the exchange of best practices. Managing the implementation of the SPX team structure and transition plan, you will oversee change management and ensure seamless integration with the broader AGS organization.

Your role will also involve cross-functional collaboration, partnering closely with other AGS and AWS stakeholders, such as Global Services, Partner Sales, and Public Sector, to align on planning requirements, drive operational consistency, and optimize decision-making. Representing the SPX team in strategic discussions and decision-making forums, you will advocate for the needs of the sales planning function. Through fostering a culture of transparency, accountability, and continuous improvement within the SPX team and across the AGS organization, you will drive significant advancements in sales planning and operational efficiency.

LOCATION:

Preference for this role to be located in Chicago, IL / Seattle, WA / Arlington, VA / San Francisco, CA / New York, NY. Open to consideration near any Amazon/AWS U.S. Corp office as well as EMEA.

About the team

The Amazon Web Services (AWS) Global Sales Operations (GSO) team is building the future of sales. We operate with a startup mentality, build mechanisms that scale, and innovate solutions on behalf of our global AWS customers. Our team is responsible for supporting the rapidly growing business, serving Sales Leaders to Solution Architects and everything in between. We are obsessed with delivering results for AWS customers and supporting our sales organization to shape the direction of the business and allow our sales organization to reach customers efficiently. We are a diverse, innovative team that loves translating data, insights, and anecdotes into action.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 60,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 10+ years experience in sales planning/strategy, sales operations, program management, and/or operational excellence, preferably in a large, complex, and fast-paced technology organization.

• Proven track record of driving strategic initiatives, leading cross-functional teams, and delivering tangible business impact.

• Thorough understanding of sales planning processes, tools, and technologies, with the ability to identify and implement innovative solutions.

• Experience with market and insights related to cloud computing and IT.

• 5+ years of developing and empowering high performing teams

Preferred Qualifications

• Exhibits sound business judgment, strong analytical skills, and a proven track record of taking ownership and delivering programs to support and grow a business

• Creative thinker and problem solver bringing innovative approaches to building solutions

• Experience interacting with sales leadership and establishing credibility as a strategic partner

• Understands business operations, and has a background that enables them to create scalable programs that apply holistic approaches to sales planning

• Demonstrated Earning Trust with internal stakeholders, prove the ability to deep dive data, is biased for action and drives for results through others

• Prepare and give business reviews to the senior management team regarding progress and metrics

• Strong verbal and written communications skills are a must, as well as leadership skills

• Work effectively across internal and external organizations

• MBA or equivalent relevant business experience

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $157,800/year in our lowest geographic market up to $260,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.