Job Title: Operations Manager

PVN ID: HC-2502-006707

Category: Administrative Services

Location: HUNTER COLLEGE

Job Description

General Description

The Administration for Children’s Services’ Office of Training and Workforce Development and City University of New York Hunter College Silberman School of Social Work partnered to launch the Institute for Leadership Development. The Institute for Leadership Development’s mission is to strengthen the leaders working within public and private child welfare and juvenile justice agencies in New York City to promote the establishment of psychologically safe work environments that embrace equity, transparency, and innovation and strengthen the workforce. There are a variety of training programs housed within the Institute of Leadership Development. We are looking for individuals who share our passion for developing leaders working in the public sector to support them in meeting the needs of children, youth, families, and communities.

The Institute for Leadership Development is seeking a highly organized and detail-oriented Operations Manager to support the planning, coordination, and execution of our training programs. This role is crucial in ensuring program participants receive high-quality training experiences that contribute to their professional growth, the overall success of their organizations, and systemic change efforts.

The Operations Manager will be responsible for assisting in the planning and coordination of various leadership training initiatives. This includes providing logistical support, communicating with participants, maintaining training records, ensuring the smooth execution of training sessions and working with internal and external stakeholders on ILD initiatives.

Other Duties

• Manage and coordinate the logistics of training programs, including scheduling sessions, booking venues, and arranging necessary materials and equipment.

• Communicate training schedules, updates, and relevant information to participants and stakeholders.

• Maintain accurate and up-to-date training records, including attendance, evaluations, and participant feedback.

• Work closely with the Senior Implementation Manager to coordinate training content.

• Participate in regularly scheduled meetings to support the implementation in all ILD initiatives and programs.

• Build and maintain relationships with ACS, provider agency and external partners to support goals and objectives.

• Attend trainings and meetings as indicated and perform other duties as needed.

• Maintain and update implementation tracking systems to monitor progress, identify risks, and address barriers proactively.

• Develop and implement clear communication strategies to keep stakeholders informed on program progress, challenges, and outcomes.

• Collect, analyze, and interpret program data to identify trends, gaps, and opportunities for strategic adjustments.

• Apply critical inquiry to data findings, ensuring evidence-based decision-making for continuous program refinement.

• Supervise and support operations staff, providing guidance, coaching, and professional development opportunities.

• Familiarity with learning management systems (LMS) or other training technologies to support training coordination and documentation.

• Other duties as assigned.

  Qualifications

• A baccalaureate degree from an accredited college and a minimum of four years experience (at least two years at the supervisory level) providing operational support, logistical planning, project management and other associated administrative tasks.

• Must be comfortable working in a fast-paced, results-oriented environment.

• Experience in a customer-facing and customer service role.

• Personal and professional integrity that communicates a sense of mission, leadership, and ability to self-start.

• Evidence of effective problem-solving, critical thinking, and decision-making skills.

• A demonstrated positive and proactive approach in identifying creative and innovative solutions.

• Ability to work well in a team environment, establish good rapport at all levels of the organization, and work with and relate to people from diverse backgrounds.

• Demonstrated ability to be thorough with strong attention to detail.

• Ability to synthesize complex information and topics.

• A demonstrated commitment to racial equity and social justice.

• Ability to be flexible and adaptable in an ever-changing environment and growing organization.

• Self-motivated individual who demonstrates initiative without waiting for direction.

• Ability to manage group dynamics and to create discussion and collective input.

• Must be able to lift, move up to 30 lbs.

• Strong computer skills, including Microsoft Office and video conferencing tools.

• Ability to travel for different events and learning sessions.

• The ideal candidate will be proactive, detail-oriented, and possess strong organizational and communication skills.

Hours: 35 hours/week (daily schedule 9am-5pm) currently working hybrid schedule.

Applicants are asked to submit a cover letter that details how your qualifications match this position description along with a resume and contact information for three references.

RFCUNY Benefits RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department Silberman School of Social Work

Status Full Time

Annual Salary Range $65,000.00 - $75,000.00

Closing Date Apr 13, 2025 (Or Until Filled)

Bargaining Unit No

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