AMER Events Lead

Job ID

159818

Posted

20-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Project Management

Location(s)

New York City - New York - United States of America

The Meeting & Events Manager leads all aspects of employee and daily operations. Collaborating with teams to supervise benchmarks ensuring high-quality customer service by building strong event programming that aligns with the goals of clients and partners, and delivering outstanding performance from the entire meeting and events staff. Serves as primary contact with clients for meeting & events forecasts and strategies.

What You'll Do

• In the role, you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery, and post-event wrap-up activities are delivered with accuracy and quality.

• Making recommendations on budgets and cost management, this individual also coordinates with clients to resolve sophisticated issues and provide a consistently positive experience through regular engagement and improvement of event processes.

• Develops a team in one or more offices. Provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.)

• Accountable for SLAs, critical metrics, and benchmarks; reports out regularly.

• Motivates and coaches staff towards attaining performance goals, maintaining high efficiency, and improving customer gratification.

• Completes duties as assigned.

What You'll Need

• 4 years of formal supervisory experience required.

• Minimum of 4 years in the meetings industry such as planner, travel manager, hotel sales, or similar preferred.

• Experience working in or with a multi-unit environment e.g. hotel, retail, food, etc. across multi-stakeholder, matrixed environments on a global scale to achieve objectives preferred.

• Understands the sales process, meeting dynamics, support services, vendors, and industry at large.

• Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures as well as forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

• Ability to solve time-critical problems and handle a variety of options in dire situations. Requires expert-level analytical and quantitative skills with validated experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 50 lbs.

• Short paragraph introduction to role and/or team.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity. Medical insurance, vision insurance, dental insurance, and more. We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive!

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)