Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Thermo Fisher Scientific Inc. is currently seeking a skilled and motivated individual to join our team as a Field Service Engineer in the exciting field of Engineering.

As a Field Service Engineer, you will be responsible for providing exceptional service and support to our valued customers in Hong Kong. You will work closely with a team of dedicated individuals who demonstrate a strong commitment to ensuring flawless installation, maintenance, and repair of our world-class scientific equipment.

Responsibilities:

• Represents our company in a positive, professional manner in all dealing with Thermo Fisher Scientific customers, both external and internal.

• Own and deliver service commitments and execute on installations, calibrations, preventative maintenance, training and repairs.

• Responsible for providing services remote or at site within the agreed conditions; sets the right priorities.

• Service reporting, documentation and creation of procedure/protocols for internal and customer needs.

• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.

• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations

• Responsible for optimisation and accuracy of the provided tools and consignment parts.

• Involve in continuous improvement through our Practical Process Improvement Business System

Requirements:

• High Diploma or above in Engineering or other related discipline.

• 3 years or above relevant work experience.

• Candidate with less experience or fresh graduate with positive & willing to learn attitudes will also be considered

• Excellent interpersonal communication both written and oral in Chinese and English. Mandarin is an advantage.

• Ability to work effectively with customers and colleagues in difficult and stressful situations

• Great teammate with strong desire to success and result oriented

• Good verbal and written communications skills related to technical approaches, work performed, test results, and findings.

• Customer friendliness and professional attitude

• Have strong electrical or mechanical background for troubleshooting/repair, and problem solving abilities

• PC literacy including MS Office and Outlook.

At Thermo Fisher Scientific Inc., we are committed to promoting a diverse and inclusive work environment. We value the unique experiences, backgrounds, and perspectives of our employees. As an equal opportunity employer, we strictly prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

If you require any reasonable accommodations or adjustments during the job application process, please contact us at 1-855-471-2255*. Our dedicated accessibility service ensures that all job seekers, regardless of their disabilities, have equal access to opportunities.

Don't miss out on this exceptional opportunity to join a world-class company and make a positive impact. Apply today at http://jobs.thermofisher.com!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.