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  Job Details

  SUNY New Paltz VacancyExternal Posting (Professional)

Applications are invited for consideration for appointment to the following position:

Department: Vice President - Enrollment Management

Budget Title: Senior Staff Assistant

Local Title: CRM Support Specialist

Posting Date: July 5, 2024

Classification: SL-3

Duties: The State University of New York (SUNY) at New Paltz invites applications for the positions of CRM Support Specialist in the Division of Enrollment Management. Reporting to the Director of Admissions & CRM Technology, the CRM Support Specialist will coordinate with Information Technology Services to create report queries, Slate applications, and track reports for Admissions initiatives. This includes but is not limited to undergraduate and graduate admissions, accelerated programs and microcredentials. The CRM Support Specialist will collaborate with the Communication Manager for Admissions to measure marketing effectiveness and the Executive Director of Admissions and Director of Graduate Admissions on the success of recruitment efforts within regions and programs. Duties of the role include but are not limited to:

• Improve admissions funnel reporting for undergraduate, graduate and accelerated programs• Improve undergraduate and graduate admissions recruitment reporting• Create and update graduate admissions events and communications, as requested• Create queries and heat maps to share with academic departments and other stakeholders• Create and update Slate forms as needed• Set up communications campaigns developed by Content Manager• Present findings and trends as requested by supervisor• Troubleshoot Slate issues that impact daily workflow for departments using Slate• General Slate Maintenance – includes but not limited to:– Verify each term that any new Majors/Concs are accounted for in Slate– Verify each term that existing Majors/Concs are still valid– Work with Graduate Office to maintain workflow users– File Imports: Each year data from our vendors needs to be updated to include new value

Qualifications: Required:• Bachelor’s degree• Two years or more in higher education or related experience• Experience with customer relations management system or similar system• Strong planning, organizational and collaborative skills• Excellent verbal and written communication skills, critical thinking, and problem-solving capabilities, and to be independently motivated

Preferred:• Master’s degree and three or more years of experience in higher education• Experience with data collection, reporting, analysis• Experience with Slate CRM• Experience with enrollment marketing• Ability to work both in a team setting as well as independently

Contact Information: Electronic submissions required. Individuals with disabilities who need assistance with the application process should call (845) 257-3628.

Candidates will be required to electronically submit:• cover letter• resume• contact information for three professional references

Deadline: Applications will be accepted until the position is filled

Other important information about this vacancy: This position offers full New York State benefits which are among the most comprehensive in the country; see them here: https://www.suny.edu/benefits/benefit-summaries/. The State University of New York at New Paltz is a highly selective, public University that is recognized regionally for the strength of its academic programs. It is located in the beautiful Hudson River Valley with easy access to New York City and other nearby recreational and cultural amenities.

SUNY New Paltz recognizes the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work here is to accept an invitation to participate in the growth and development of all campus members—students, faculty and staff. The University’s commitment to inclusive excellence is an important part of our mission of public education and our culture. New Paltz continues to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply. All people with disabilities are encouraged to apply.

The State University of New York at New Paltz is an AA/EOE/ADA employer.

Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the University Police Web site for the complete Annual Security Report (Clery Report) at https://www.newpaltz.edu/police/clerycompliance/annual-security-and-fire-safety-reports/

Web Site: https://jobs.newpaltz.edu/postings/2512

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