Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

The North American Field Applications position is within the NA Human

Identification Organization and provides training and support to HID customers. The Field Applications team is responsible to demonstrate, optimize, and sustain HID solutions to ensure customer success. If you are interested in being a member of a technical team in a complex customer environment, then this opportunity may appeal to you.

The NA HID FAS team is the primary technical field contact for Forensic DNA and Law Enforcement customers, and is responsible for presales application support, new product installations, demonstrations, customer trainings, workshops/conferences as well as providing data analysis, logistical, and troubleshooting support in their territory. Our primary goals are to ensure maximum and optimized utilization of all TFS products to drive revenue and help ensure customer retention.

A Day in the Life

• Coordinates and delivers new product customer training in the application, operation, troubleshooting, maintenance of chemistry, instrumentation, and software products for human identification.

• Troubleshoots issues related to workflow, assay, software and/or instrumentation. Interprets customer needs and identifies resolution pathways that may include technical support, sales, service, R&D, or other functions.

• Develops and maintains effective customer relationships.

• Helps to ensure product usage and supporting key account and strategic sales efforts through technical presentations and demonstrations.

• Provides strategic feedback to Marketing and product development teams, and independently leads or runs product testing at customer sites.

• Develops and improves processes that support our mission of building a customer training and support organization.

Keys to Success

Education

• Bachelor's degree in biology, forensic sciences or equivalent required. human identification, application customer support for regulated market or equivalent experience.

• Master's degree preferred.

Experience

• A minimum of 3 years of forensic human identification experience.

• Prior field experience supporting customers in an applied and regulated technical field required.

• Confirmed experience using TFS, Applied Biosystems assays and systems.

• Experience with liquid handling robotics preferred.

Knowledge, Skills and Abilities

• Outstanding problem solving, interpersonal and account leadership skills in a commercial environment.

• Demonstrated written and verbal communication and training skills.

• Dedication to providing outstanding customer service.

• Ability to respond quickly to changing needs and adapt as needed to meet new challenges.

• Strong influencing skills to empower others at all levels of the organization.

• Takes ownership and accountability to achieve the accurate team output.

• Travel up to 75%.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.