Administrative Program Director 2 (Business Operations Manager)

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Administrative Program Director 2 (Business Operations Manager)

Salary

$4,177.00 - $8,194.00 Monthly

Location

New Orleans, LA

Job Type

Classified

Job Number

OPH/SP/201118

Department

LDH-Office of Public Health

Opening Date

10/10/2024

Closing Date

10/20/2024 11:59 PM Central

• Description

• Benefits

• Questions

Supplemental Information

The Louisiana Department of Health is dedicated to fulfilling its mission through direct provision of quality services, the development and stimulation of services of others, and the utilization of available resources in the most effective manner.

LDH serves as a model employer for individuals with disabilities.

This position is located within the Louisiana Department of Health / Office of Public Health / Bureau of Family Health / Orleans Parish

Announcement Number: OPH/SP/201118

Cost Center: 3262107620

Position Number: 50681514

This vacancy is being announced as a Classified position and may be filled as a Probationary or Promotional appointment.

Ability to adapt in fast-paced high internal- and external- accountability environment

PREFERRED EDUCATION/EXPERIENCE

Master's degree in public health; public relations; counseling; social work; psychology; rehabilitation services; economics; statistics; experimental/applied statistics; business, public, or health administration.

Ability to adapt in fast-paced high internal- and external- accountability environment

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLLOWING COMPETENCIES:

Acting Decisively:The ability to make decisions quickly and effectively.

Communicating Effectively:The ability to relay information correctly and appropriately to connect people and ideas.

Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

Managing Conflict:The ability to recognize and navigate disagreements in a rational, unbiased, and productive way.

Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.

Managing the Employee Lifecycle: The ability to manage the recruitment, hiring, onboarding, performance, development, retention, and succession of employees.

Navigating Organizations: The ability to identify what an organization values and how decisions are made to accomplish strategic goals.

Solving Problems: The ability to discover solutions to problems.

Training Others: The ability to facilitate the acquisition of work-related knowledge and skills in an effort to improve employee performance.

Occupational Summary

The Bureau of Family Health (BFH) is part of the Louisiana Department of Health, Office of Public Health (OPH), and works to promote the health of women, children and families in every stage of life. The Bureau administers the state’s Title V Maternal and Child Health Block Grant program, the Title X Family Planning program, and multiple other programs, projects, and initiatives designed to monitor and improve the health of pregnant women, babies, children, teens and adults, and individuals with special needs. BFH’s mission is to elevate the strengths and voices of individuals, families, organizations, and communities to catalyze transformational change to improve population health and achieve equity.

This position serves as the Program Manager 1B Operations Manager on the BFH Finance and Operations Team who is responsible for the development and implementation of continuous quality improvement systems, processes, protocols and organizational routines to manage BFH administrative operations related to day-to-day operations, supply and purchasing for 300 personnel, property inventory, personnel-related functions, and technology support. Supervision is received from the Program Manager 3 (PM3) Chief Financial Officer.

NOTE REGARDING THE ADVERTISED PAY:

The actual starting salary depends on the education and experience of the selected applicant.

Please click on the below links to learn more about each job level:

State Civil Service Job Information Finder

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy contact:

Shambrielle Pooler

Shambrielle.Pooler@la.gov

LDH/HUMAN RESOURCES

BATON ROUGE, LA 70821

This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

A baccalaureate degree plus three years of professional level experience in administrative services.

SUBSTITUTIONS:

Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.

Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:

A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.

30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.

60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.

90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.

120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.

NOTE:

Examples of professional administrative service fields include: Accounting, Financial Auditing, Budget work, Contract/Grants work, Human Resources/Personnel, Information technology, Insurance, Purchasing/Procurement, Quality assurance, Records management, Risk management, and Safety. In the area of wholesale/retail sales, we will also accept store managers, business managers, regional sales managers, or district sales managers as experience in administrative services.

NOTE: Any college hours or degree must be from an accredited college or university.

Job Concepts

FUNCTION OF WORK:

To direct administrative programs and support functions for an organizational institution, office or department.

LEVEL OF WORK:

Manager.

SUPERVISION RECEIVED:

Broad from an administrator or manager of a higher-level.

SUPERVISION EXERCISED:

Direct over 2 or more lower-level positions.

LOCATION OF WORK:

May be used by all agencies.

JOB DISTINCTIONS:

Administrative Program Director jobs within this job series differ by a combination of organizational hierarchy, independence, complexity and scope.

Administrative Program Director 2 positions differ from those allocated to the job of Administrative Program Manager 2 by the presence of directing administrative programs and support functions and by the supervision exercised.

Examples of Work

30% Operations and Administrative Management

Develops and implements business operating processes and procedures, and monitors effectiveness and efficiency of operational procedures. Measure and report on administrative operational performance and develop plans to improve relevant operational functions and procedures. Leads coordination and integration of efforts among Bureau Programs to produce smoother workflow and more employer service-oriented processes. Collaborates with the BFH Chief Financial Officer and Senior Leadership Team to accomplish short and long-term operational goals.

Communicates and explains new directives, policies, or procedures to managers. Meets with staff if necessary to explain changes, answer questions, and maintain morale. Improves internal and external program service and satisfaction through policy and procedural changes. In cooperation with the Finance Manager, ensures relevant departments' annual operating and capital budgets are maintained. Ensures alignment of workflows with “Lean” principles including minimization of waste, time, and effort, elimination of re-work, productivity, and continual improvement. Implement automated administrative operations processes using available technologies.

30% Quality Improvement Management

Ensures the utilization of standard forms, processes and protocols for contract and agreements and other documents. Responsible for ensuring the full range of operational and procurement processes in a cross functional environment. Draft internal policy and procedure as needed. Collaborate with the BFH Chief Financial Officer on initiatives. Ensures communication, implementation and/or training plans that are identified and detailed in order to implement Bureau business system projects and/or business initiatives.

25% Project Management

Develops and implements numerous innovative business processes to support the BFH Finance and Operations Team’s daily workflows. Establish standards for consistent Business Standard Operating Procedure (SOP) Handbook content in accordance with regulatory guidelines. Ensures the effective flow of work between programs of the department. Ensure routine day-to-day work of the Operations Division are managed efficiently and effective office systems are established, maintained and regularly reviewed. Establish measurable standards for all administrative operations and functions. Develops operational business unit metrics to ensure effective operations management of BFH. Work closely with BFH Chief Financial Officer to monitor BFH performance against business objectives and targets.

10% Supervision and active management

Oversee all staff responsible for ensuring the day-to-day operations of the Bureau. Mentor and develop staff under supervision, manage work allocations, system training, performance evaluations, and building of an effective and efficient team dynamic. Complete performance evaluation and planning within prescribed deadlines; develop performance expectations that are justifiably job related, measurable, and attainable; evaluate performance objectively; discuss performance with subordinates as necessary; address poor performance or areas for improvement more often than at the annual performance review; and ensure office priorities are accurately and adequately addressed in employee’s performance evaluation.

5% Other

Performs other duties not listed above but necessary for the effective operation of BFH. Participates in continuing education by attending in-services, workshops, and conferences at local, state, regional and national levels to maintain current knowledge of required areas. Fulfills obligation for State’s emergency preparedness and response efforts as assigned during an emergency. Travel as required to complete tasks associated with the effective operation of BFH. Maintains a working knowledge of policies and procedures relative to the Louisiana Department Health, Division of Administration Office State Travel, and Office of State Procurement.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day

• Martin Luther King, Jr. Day,

• Mardi Gras,

• Good Friday,

• Memorial Day,

• Independence Day,

• Labor Day,

• Veteran's Day,

• Thanksgiving Day and Christmas Day.

* Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system

• Teacher's Retirement System of Louisiana (www.trsl.org),

• Louisiana School Employees Retirement System (www.lsers.net), among others

  01

  NO: Rate your ability to navigate organizations based on our definition: The ability to identify what an organization values and how decisions are made to accomplish strategic goals.

• 1= I have no experience and/or am uncomfortable navigating organizations

• 2= I have limited experience or require assistance to navigate organizations

• 3= I can navigate organizations

• 4= I can navigate organizations and help others improve their ability to navigate organizations

  02

  NO: Explain your rating by providing specific and relevant examples in the box below.

  03

  SP: Rate your ability to solve problems based on our definition: The ability to discover solutions to problems.

• 1= I have no experience and/or am uncomfortable solving problems

• 2= I have limited experience or require assistance to solve problems

• 3= I can solve problems

• 4= I can solve problems and help others improve their ability to solve problems

  04

  SP: Explain your rating by providing specific and relevant examples in the box below.

  05

  TO: Rate your ability to train others based on our definition: The ability to facilitate the acquisition of work-related knowledge and skills in an effort to improve employee performance.

• 1= I have no experience and/or am uncomfortable training others

• 2= I have limited experience or require assistance to train others

• 3= I can train others

• 4= I can train others and help others improve their ability to train others

  06

  TO: Explain your rating by providing specific and relevant examples in the box below.

  Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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