InGenius, LLC (dba InGenius Prep) is an educational counseling and admissions preparation service provider. At InGenius Prep we have a team of over 150 Former Admissions Officers from every top undergraduate and graduate school in the United States has helped thousands of students get into and prepare for their dream schools, in addition to meeting the admissions and education needs of hundreds of U.S. students each year, we serve a sizable international student population. Our headquarters office is in New Haven, Connecticut, but we also have offices in Canada, Korea, and mainland China.

Due to the regional focus and the intricate nature of our business operations, coupled with the imperative to closely cultivate relationships with clients, institutions, and other stakeholders within our designated region, we need the professional services of a Regional Manager. The Regional Manager will be responsible for overseeing comprehensive business operations and ensuring seamless coordination between various departments. The Regional Manager will play a crucial role in optimizing processes, implementing growth strategies, and addressing the dynamic challenges of our industry.

In a quantitative breakdown, the Regional Manager will perform the following duties:

Business Operations Management (50% of the time)

• Oversee the development and implementation of business strategies to foster InGenius Prep's growth within the educational counseling and admissions preparation market space.
• Conduct regular analysis of market trends and competitor strategies to make informed decisions that ensure competitive advantage and business sustainability.
• Ensure that the organization's financial goals are met by overseeing budget preparation, financial planning, and the allocation of funds to various departments and initiatives.
• Coordinate with the marketing team to effectively promote the company's services, amplify brand awareness, and expand the clientele base.
• Monitor and evaluate the effectiveness of business policies and practices, making adjustments as needed to optimize operational efficiency and achieve company objectives.

Customer Service Management (30% of the time)

• Develop and implement policies and protocols to ensure the delivery of high-quality service to clients seeking educational counseling and admissions preparation assistance.
• Build and maintain strong relationships with clients, actively soliciting feedback and addressing any issues promptly to enhance customer satisfaction and retention.
• Oversee the customer service team, ensuring they are well-informed and equipped to provide comprehensive and tailored assistance to all clients.
• Analyze customer data and interactions to identify opportunities for service improvements and to share insights with the team for continuous service enhancement.
• Create a responsive feedback mechanism for clients, using the information gathered to improve service offerings and to resolve any complaints effectively.

Personnel Management (20% of the time)

• Lead the recruitment, training, and development of staff in various departments to ensure a highly skilled and motivated team capable of achieving organizational goals.
• Monitor staff performance, provide regular feedback and appraisals, and implement professional development programs to foster career growth and maintain high employee morale.
• Foster a collaborative work environment that encourages innovation and a shared commitment to the company's mission and values among all personnel.
• Ensure compliance with labor laws and organizational policies, addressing any employee relations issues as they arise and ensuring a safe and equitable workplace.