FMS Support Analyst -- 2024-34

New Cumberland PA

6/10/2024

PROJECTXYZ has a unique opportunity supporting a government customer at New Cumberland PA.

Purpose of Position:

Assist and support the Repair and Return (R&R Team).

Duties and Responsibilities (Essential):

• Work with SAMDs / CPM / CCM / Vendor points of contacts in support of R&R.
• Develop, coordinate, and track assigned projects in accordance with provided guidance and regulations.
• Identify issues and collaborate efforts to develop solutions to preclude disruptions or delays in customer support.
• Maintain an accurate record of customer information and give real-time status updates for each repair.
• Track R&R process from Repair acceptance to Repair completion, billing.
• Ensure auditability of FMS items accepted into the program.
• Develop and communicate orally and via written correspondence related to assigned projects.
• Maintain and execute services while understanding and explaining the process to customers.
• Manage repairs to meet or exceed key performance objectives as stated in the CR&R contract.
• Demonstrate knowledge of latest products and services. Remain current on DoD, Depot trends, pricing, status.
• Travel as required  

Qualifications:

• Secret level or high government security clearance
• Ten years demonstrated experience, progressive.
• Related bachelor's degree
• Expert in Microsoft Word to include Power Point and Excel, proficient in the use of Excel Pivot Tables
• Proficient in graphics design and SharePoint
• Compliance with company Drug and Alcohol policy and testing

Skills:

• communication skills - written and verbal
• planning and organizing
• prioritizing
• problem assessment and problem solving
• information gathering and information monitoring
• attention to detail and accuracy
• flexibility
• adaptability
• teamwork
• perform multiple tasks simultaneously
• self-starter
• professionalism and integrity
• attention to detail and accuracy  

Physical Factors

• The work environment is an office.
• Must be able to sit for extended periods of time.
• Must be able to operate a computer for extended periods of time.
• Must be able to operate a phone both making and receiving calls and taking or conveying information
• Must communicate effectively, both verbally and in writing

• Occasionally lifts/moves up to 25 pounds.

   

Submit resume.  Please reference position title and Position Number.

PROJECTXYZ is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

PROJECTXYZ provides reasonable accommodation to individuals with disabilities in accordance with the regulations for known disabilities.  If you need assistance in the application process, please contact Human Resources at 256.721.9001 x 155.