Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The SBN Operations team is looking for an Infrastructure Ops Technician to join our expanding Central Infra Ops team. Infrastructure Ops Technicians work with established best practices to refine operational procedures and develop new tooling to support our networks.

If you would like supporting and deploying large scale, enterprise class networks, we’d like to meet you. Your work will deliver the configuration and overall health of our infrastructure services for Amazonians and to assist in the development of innovative ways to automate and scale our infrastructure operations as we expand.

Travel: Extensive travel will be required in 2024, but will be limited in 2025 and beyond

Key job responsibilities

The position’s responsibilities involve installation, configuring, monitoring and resolving of issues with infrastructure hardware, configuration and network connectivity in Amazon corporate offices around the world.

These activities include the following:

• Installation and troubleshooting of infrastructure hardware, software and connectivity

• Ability to travel within geographical work area is required.

• Ability to work in a 24/7 environment

• Communicate with technical and non-technical staff

• Ability to work both independently and within a team environment

• Display a commitment to quality and strong multi-tasking skills

• Work closely with both internal customers and external vendors to maintain infrastructure health

A day in the life

Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they:

• Installation and troubleshooting of infrastructure hardware, software and connectivity

• Solve problems at their root and step back to understand the broader context

• Maintain service level agreements through the implementation of proactive issue detection and reporting

• Are biased to act in the absence of direction or support

• Improve effectiveness through process innovation

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• BS in STEM area preferably in Information Systems or Computer Science, may be coupled with certifications to include CCNA, JNCIA + industry experience or 2+ year’s IT systems or relevant experience.

• 2+ years of experience in one or more of the following technical domains: Compute (Server and virtual machines. Wintel/*nix), Networking (Fundamentals - Cisco CCNA or equivalent), Scripting (automation).

• 2+ years of experience as a network engineer and deployments for large-scale networks in a corporate environment with hands on experience with physical infrastructure installations including hardware integration, racking, and cabling

Preferred Qualifications

• 2+ years’ hands on experience on Cisco routers/switches/firewalls.

• Experience working with data and telecom carriers to procure, deliver, and activate network circuits

• Experience administering, deploying or supporting Aruba wireless network equipment

• Demonstrated track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.