Position Overview:

The candidate will be responsible contacts patients that are eligible for enrollment and provides necessary wellness IQVIA’s patients to coordinate medical care and understand any medical conditions they might have. The candidate will take management responsibility for timely follow-up with patients and for the flawless implementation of all IQVIA’s patient support program.

Key responsibilities

Welcoming the patients who are willing to be enrolled in patient support programs with consenting them and introduce them to the related program to their disease.

Inform patients by explaining procedures; answering questions; providing information.

Register new patients on the platform specialized for the program.

Submitting all patients’ complaints weather adverse event or quality complaints accompanied by assigned products of the program.

Develops care plans that are custom-tailored to individual patients.

Timely and accurate response to patient needs and inquiries, ensuring assistance within the required approved script.

Ensure the availability of the completed signed & dated Informed Consent forms.

Ensure the completion of tracking tools on the same day of completing activities.

Review & approve the Adverse event reconciliation tracker ahead of sharing with the client.

Identifies emerging issues/risks and their implications and propose solutions.

Cross-functional collaboration with internal functions as per program needs and requirements.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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