Job Information
Rutgers The State University User Support Specialist II in New Brunswick, New Jersey
Position Details
| Recruitment/Posting Title | User Support Specialist II |
|---|---|
| Job Category | Staff & Executive - Information Technology |
| Department | OIT-Enterprise Service Delivery |
| Overview | New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating universitywide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. |
| Posting Summary | Rutgers, The State University of New Jersey, is seeking a User Support Specialist II for the Office of Information Technology. This position is responsible for providing end-user support at the OIT Help Desk. This position will address, troubleshoot and document Level 1 through Level 3 support (phone, service portal and email) while providing top-notch customer service, and expert technical assistance. The position is responsible for monitoring the University services and networks after-hours and performing routine checks of the machine room and following escalation procedures as necessary. The User Support Specialist II handles proper handoff of support matters to the appropriate area and participation in continual trainings as a part of the OIT Help Desk team. Among the key duties of this position are the following:
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| Position Status | Full Time |
| Hours Per Week | |
| Daily Work Shift | |
| Work Arrangement | This position requires a fully on-site work arrangement. |
| FLSA | Exempt |
| Grade | 28S |
| Position Salary | |
| Annual Minimum Salary | 78619.000 |
| Annual Mid Range Salary | 94619.000 |
| Annual Maximum Salary | 112542.000 |
| Standard Hours | 37.50 |
| Union Description | HPAE, Local 5094 |
| Payroll Designation | PeopleSoft |
| Benefits | Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview. |
| Seniority Unit | |
| Terms of Appointment | Staff - 12 month |
| Position Pension Eligibility | ABP |
| Minimum Education and Experience |
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|---|---|
| Certifications/Licenses | |
| Required Knowledge, Skills, and Abilities |
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| Preferred Qualifications |
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| Equipment Utilized | |
| Physical Demands and Work Environment |
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| Special Conditions |
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| Posting Number | 24ST1550 |
|---|---|
| Posting Open Date | 06/25/2024 |
| Special Instructions to Applicants | |
| Regional Campus | Rutgers Biomedical and Health Sciences (RBHS) |
| Home Location Campus | Busch (RU-New Brunswick) |
| City | Piscataway |
| State | NJ |
| Location Details |
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement