The program manager will lead and oversee program teams that support individuals with disabilities within the Twin Cities metro area. This role ensures high-quality service delivery, financial sustainability, compliance with state regulations, and training and supporting program teams to create and implement personalized plans that help individuals achieve their goals. Qualifications: Candidates must meet the qualifications for a Designated Manager as per 245D requirements, with at least three years of supervisory experience in a program providing direct support services to individuals with disabilities or those aged 65 and older. Additionally, candidates must meet one of the following educational and experience criteria: Bachelor's degree in a human services-related field and one year of full-time experience providing direct care services to individuals with disabilities or those aged 65 and older. Associate degree in a human services-related field and two years of full-time experience providing direct care services to individuals with disabilities or those aged 65 and older. Diploma in a human services-related field from an accredited postsecondary institution and three years of full-time experience providing direct care services to individuals with disabilities or those aged 65 and older. At least 50 hours of education and training related to human services and disabilities, and four years of full-time experience providing direct care services to individuals with disabilities or those aged 65 and older, under the supervision of a qualified staff person. Key Responsibilities: Personnel Management: Support the professional growth and development of program staff through effective performance management, regular communication, feedback, training, and development. Participate in recruitment, professional training, performance evaluation, and development opportunities for direct service staff. Ensure programs are adequately staffed and maintained within budget. Maintain high-quality documentation and ensure appropriate quality assurance measures are in place. Facilitate communication between the management team and program staff. Client Services Coordination: Screen referrals, coordinate tours, and develop service contracts based on the needs of supported individuals. Conduct client intake, admission, and assessments, ensuring individualized service plans are developed, implemented, reviewed, and revised as necessary. Attend client support team meetings as needed. Ensure high-quality documentation of individualized service plans as required by licensing standards. Investigate reports of possible neglect or abuse of vulnerable adults, identify incident patterns, and implement corrective actions. Assist in developing daily client programming and serve as a liaison between guardians and other service providers. Participate in on-call rotation. Program Development: Ensure programs align with the organization s mission and promote a positive work environment. Develop quality contracts, proposals, reports, and presentations as needed. Keep programs, policies, and procedures updated with state rules and legislative changes. Build and maintain strong community relationships and identify key areas for new program development in response to community needs. Conduct program evaluations and quality assurance reviews. Participate in continuous quality improvement initiatives. Assume the responsibilities of the Designated Coordinator when necessary