Invoicing Support -Customer Care

Location:

New Bremen, OH, US, 45869

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Responsibilities

• Review account specific invoice within the central invoicing system on the company’s Partner Extranet website.

• Ensure billing procedures are compliant with account guidelines and the customers work order system.

• Collaborate with DSPM, National Account Support Managers, and National accounts in efforts to support customer requests regarding invoicing and reporting.

• Assist in daily questions, requests, and overall support of each account.Address Crown Dealer Network questions relative to customer service & billing requirements.

• Follow-up on questions involving invoice rejections and truck adds.

• Assist with updating customer records and database setup tables. This includes database maintenance regarding equipment identification, transfers, address or location changes, asset disposals, and dealer servicing information.

• Perform other tasks involved in supporting that FleetSTATS department include providing customer feedback to the Administration Manager FleetSTATS and General Manager- Aftermarket Sales and Fleet Management.

Minimum Qualifications

• Less than 2 years related experience

• Associate degree (Business Administration)

Preferred Qualifications

• A four-year degree in business along with two years related experience.

• Excellent working knowledge of Microsoft Excel, data collection and reporting.

• Good interpersonal, communication, and organizational skills.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled