Job Description

The National Technician Trainer is responsible for the development and implementation of training/support programs for service technicians for Rush Truck Centers/Customers and provide technical knowledge support for assigned customer accounts. This role will have a focus of training our Peterbilt technicians.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

Training:

• Conduct OEM training for Rush Truck Center technicians and customers as permitted by OEM guidelines, ensuring a high pass rate for technicians meeting OEM standards.

• Develop training materials and deliver training through various methods, including classroom settings, online platforms, and one-on-one sessions.

• Collaborate with the Truck Sales Team to strengthen customer relationships and provide support for key accounts.

• Manage technician training requirements by location to ensure compliance with OEM standards and facilitate certification attainment.

• Develop course curriculum for non-OEM training in areas such as:

• Preventive maintenance for Class 7 and 8 vehicles

• Basic brake job procedures

• Electronic troubleshooting and check engine light diagnostics

• DPF and after-treatment system troubleshooting, including cleaning and regeneration

• Tire wear diagnostics, rotation, alignment, and inflation standards

• Fuel system maintenance

  Support

• Provide comprehensive customer support for national accounts throughout the dealer network, including troubleshooting, technical assistance, onsite repairs, and repair analysis.

• Enhance customers' product and troubleshooting knowledge by conducting training sessions for fleet managers and technicians, available onsite or via online meetings.

• Assist both internal and external technicians with troubleshooting complex issues, aiming to resolve customer downtime and improve overall fleet health.

  Requirements:

• This role has the expectation to both train virtually, as well as travel to Rush Truck Center locations and conduct trainings in person.

• Must be willing to travel frequently, up to 75%, with a preference to hire a candidate near a major Peterbilt Rush Truck Center location (San Antonio, Dallas, Houston, Denver, Los Angeles, Phoenix, Nashville, among others)

• Ability to multi task under pressure.

• Must have strong interpersonal, communication, and leadership skills.

  Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

  This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $90,000.00/Yr.

Maximum Pay Rate

USD $120,000.00/Yr.