JOB REQUIREMENTS: Administrative Services Supervisor (Remote) Location: New Berlin, US Job Family: Administration Country/Region: United States Administrative Services Supervisor \|Atos Medical \| New Berlin, WI \| This position is remote but you must be commutable to our New Berlin location to assist with training and new hires when necessary. Join usand give people a voice! About Atos Medical Atos Medical is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. We design, manufacture, and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, also after their cancer. That\'s why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users. In this Administrative Services Supervisor position, you\'ll support Atos Medical Corporate Management by managing the Administrative Services team. This individual will ensure continued efficient operations in processing all data, by maintaining accurate department records, training staff members, and performing general duties according to corporate quality procedures. Main job responsibilities: Ensure all documents received are entered accurately within 48 hours of receipt Manage and evaluate prescription entry process Manage and evaluate patient data entry process Review and oversee regular quality audits of staff to ensure data accuracy Facilitate weekly one on one meetings with applicable staff Facilitate one on one or group training sessions with Administrative Services team when necessary Facilitate monthly team meetings Review and approve department timecards Review and approve department PTO requests Ensure compliance with all applicable laws and regulations Facilitate all hiring and review process for Administrative Services team Improves data quality by studying, evaluating, and re-designing process; establishing and communicating metrics; monitoring and analyzing results; implementing changes Respond to voicemail, email, or internal customer in a timely manner Uphold high standards of quality in all customer interactions Maintain customer satisfaction through quality service, polite mannerism, educated answers and thorough follow-up Responsible for facilitating and monitoring the team to ensure prompt and courteous customer service. Represent the Company in a professional and courteous manner in all interactions with clients/patients Determine correct resolution to client complaints, take corrective action and monitor results Maintain department records according to department guidelines Responsible for the performance man agent of all direct... For full info follow application link. EOE M/W/Vets/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5CDF50282B8A4E74