Host/Hostess duties and responsibilities: Managing bookings, either in person, over the phone, or online Providing waiting times to customers who are not pre-booked Creating an appropriate atmosphere for guests that?s in line with the restaurant or bar?s image or branding Providing a point of contact for customer feedback and helping to resolve any customer issues Providing personalised service and assistance for large parties of guests and VIPs Ensuring cleanliness and hygiene standards are met in the front of house area Assisting with the opening and closing of the restaurant Learning the food and beverage menu