... . Works independently of support from a senior customer service representative, frequently utilizing the ... , performing the full range of customer service duties and responsibilities, as assigned. Strives to ...

... , groups, providers and brokers in a customer service center. Troubleshoots and resolves customer ... Preferred None EXPERIENCE Required 6 months of Customer Service in ...

... plays a critical role in digital product management and delivery for Highmark Health’s customer and/or ... Ability to lead and influence others within a matrixed organization Leads with a customer and ...

... nursing and pharmacy services demonstrated. Consultation with Patient Account Representative ... Performance Improvement program. Participate in in-service programs for other health care professionals ...

... . Enhance department influence by providing responsive service and understanding customer needs ... customer's needs and proactively craft message to address. Consider alternate points of view on issues ...

... role representing the customer’s voice throughout the product development lifecycle. This role will ... ” behind the products, and own the digital product roadmap. Will bridge technology, business, and customer ...

... departments. This includes leveraging cutting-edge customer experience platforms, implementing robust data ... customer engagement, streamline marketing processes, and deliver measurable business outcomes. This role ...

... areas. Functions as the business owner for all customer implementation and maintenance for all group and ... technology support. Accountable for high quality customer satisfaction and outcomes across multiple health ...

... enhance producer relationships while promoting HMIG products to meet customer needs and promote the value ... , employees may have access to covered information, cardholder data, or other confidential customer ...

... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer ...

... customer and clinician-centric lens and advocates for a combined customer and clinician view in all ... responsibilities, employees may have access to covered information, cardholder data, or other confidential customer ...

... corporate strategic objectives. Defines service levels and monitors adherence. Sets budgets and controls ... , accountability, customer focus and effective work relationships to realize business goals. **ESSENTIAL ...