JOB REQUIREMENTS: Customer Service Specialist DESCRIPTION/RESPONSIBILITIES: Requisition #:19407 Functional Area: Administrative Support; Client Service Employment Type: Full-Time Work Options: Remote / Work from Home in the US #LI-Remote Work Hours: 8:00 am - 4:30 pm Position Summary We are seeking a detail-oriented person who values high-level customer service that will work directly with customers, sales teams, and internal departments, ensuring that the customer\'s needs are met in a timely and quality manner. Benefit and Perks * Competitive hourly pay starting at \$17.50/hour * Annual Reviews, Merit Increases + Quarterly Bonus Program Paid Out When Company Goals are Met! * Medical / Dental / Vision Insurance * AssociateGrowth/PromotionalOpportunities * Tuition Reimbursement, eligible yourFIRST DAY * 401(k) with Employer Match + Company-FundedAnnual Profit Sharing * 17 Days Paid Time Off (PTO) +8 Paid Company Holidays + 1 Paid Floating Holiday Job Responsibilities * Processes multiple Labor Law Poster, Forms, and Suppliesorders as assigned to include address verification/validation, customer communication and correspondence, and sales order entry. Ensures that all internal/external requirements are met to satisfy order entry needs. * Works with the customer to assist with sales-related problems, track orders, and investigate shipping issues, as well as a customer outreach advocate. * Works with sales associates and customers onlabor law subscription account clean-up to ensure the subscription is set up according to the customer\'s needs. * Communicates with customers to verify delivery and placement of Labor Law Posters in accordance with service agreements. * Independently resolves problems to the mutual satisfaction of both the customer and the company. * Recommends and executes process improvements to increase productivity and/or improve customer satisfaction. J. J. Keller provides a competitive benefit package which includes the following (eligibility requirements apply): Medical, Dental, and Vision Insurance, 401(k) and Profit Sharing Plan, etc. The compensation range for this role is \$16.65 to \$20.55 which varies depending on factors including, but not limited to, a candidate\'s overall experience and geographic location. Note that J. J. Keller is not currently recruiting employees to work in California. If you experience system-related issues or need assistance with the online application, please call (920) 720-7700. Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through ourProfessional Referral Programand you will earn acash paymentif your referral is hired. J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Nearest Major Market: Oshkosh Nearest Secondary Market: Appleton Job Segment: Compliance, Administrative Assistant, Law, Consulting, Customer Service, Legal, Administrative, Technology ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications Experience: * 1+ yearof call center or direct customer service experience. * 2+ years of experience processing customer transactions and working with customer related data. Education: * High School Graduate or General Education Degree (GED) Other Skills/Qualifications: * Must be proficient in the use of a PC and MS Office Suite. * Ability to work in a fast-paced environment. * Ability to learn and utilize a variety of software applications. * Communication skills in a variety of channels includingphone andemail. * Ability to work with multiple internal and external (customer) resources to ensure timely and accurate entry of s les orders. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=3e4423de9d2958e3234d0e28af57e91a Other: Applicants ONLY to apply via URL link provided!