Description We are looking for a Desktop Support Analyst to join our team in NAUGATUCK, Connecticut. The Desktop Support Analyst will be instrumental in providing high-quality support for desktop computers, laptops, peripherals, and mobile devices, as well as software applications. This role offers a contract to hire employment opportunity.

Responsibilities:

• Configuring computer systems in line with company policies.

• High-quality phone and desk side support for reported problems with desktop computers, laptops, peripherals, mobile devices, and software applications.

• Installing and configuring desktop computer hardware, software, and peripherals using standard procedures.

• Diagnosing technical problems and ensuring their resolution.

• Collaborating with vendors to troubleshoot and resolve issues.

• Balancing customer expectations and business objectives.

• Maintaining and enhancing technical knowledge.

• Developing a positive working relationship with peers, management, and customers.

• Evaluating new product versions and recommending upgrade schedules.

• Ensuring company service standards are continually achieved in the area of responsibility.

• Maintaining inventory of all hardware/software.

• Testing hardware/software to ensure full functionality within the organization’s infrastructure.

• Timely and effective response and resolution to all service calls for repairs on all hardware/software.

• Developing procedural documentation for maintaining the operating system and desktop applications.

• Assisting in installing packaged software systems and applications on workstations, including installation of Client software and drivers.

• Assisting in ordering, receiving and recording software/hardware purchases.

• Participating in weekend and holiday on-call rotations. Requirements • Minimum of 2 years experience in a Desktop Support Analyst role or similar

• Proficiency in Android Development

• Knowledge and experience with Cisco Technologies

• Familiarity with Citrix Technologies

• Understanding of Computer Hardware and Dell Technologies

• Proficiency in Active Directory

• Experience with Apple Devices

• Knowledge of Backup Technologies

• Experience with Configuration Management

• Proficiency in Microsoft Windows, Microsoft Office Suites, MS Office 365, and Microsoft Outlook

• Knowledge of iOS, VM Horizon, and IGEL

• Excellent problem-solving skills

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Bachelor's degree in Computer Science or related field preferred Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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