Description

An exciting opportunity in our endless pursuit of customer satisfaction through engineering excellence. The Global Reliability Maintenance Engineering team (GRT) is seeking an exceptionally talented, smart, and driven equipment Early Lifecycle Manager (ELM) to work closely with the development and deployment of new technology and legacy equipment. If you have a passion for engineering and new technology, come join us as we shape the future of customer fulfillment.

As the Technical Program Manager for New Technology Deployment, you will be supporting the seamless introduction and implementation of innovative technologies across our business. This role requires a unique blend of technical expertise, project management acumen, and exceptional stakeholder management skills.

You will serve as the subject matter expert on the technical aspects of new technology programs, deeply understanding the challenges and solutions to drive informed decision-making. Simultaneously, you will navigate the complex web of stakeholders, facilitating effective communication and alignment to ensure coordinated execution. Owning the deployment process, you will be the primary new technologies point of contact for the RME field, developing comprehensive plans and proactively addressing customer-facing issues. Additionally, you will leverage agile and lean methodologies to manage the full lifecycle of these new technology deployment programs, overseeing cross-functional teams and providing regular progress updates to leadership.

This role is a mix of a technical program manager and a deployment manager, where you will need to engage with technology owners, understand the technical issues associated with each program, and have excellent stakeholder management skills to navigate the complexity and ambiguity of the scope. You will have the autonomy and customer obsession to ensure the RME field has all the information they need, and you will be responsible for leading and dealing with escalations. In this fast-paced, ever-changing environment, you will need to demonstrate ownership, the ability to "be right a lot," and the talent to earn trust across diverse partners and business disciplines. If you are a technically-savvy program manager with a passion for driving innovation and a commitment to customer satisfaction, we encourage you to apply for this exciting opportunity.

Key job responsibilities

1. Technical Ownership:

○ Deeply understand the technical challenges, interdependencies, and solutions associated with each initiative to drive informed decision-making.

○ Identify and proactively address potential technical roadblocks or risks that could impact project timelines and deliverables.

2. Stakeholder Management:

○ Navigate the complex web of stakeholders, including cross-functional teams, leadership, and the RME field.

○ Facilitate effective communication, collaboration, and alignment across all stakeholders to ensure a unified vision and coordinated execution.

○ Manage escalations and resolve issues at the highest levels, demonstrating strong problem-solving and negotiation skills.

3. Deployment Ownership:

○ Serve as the primary point of contact for the RME field, ensuring they have access to all the information and support they need for a successful deployment.

○ Drive the development and implementation of comprehensive deployment plans, incorporating feedback from stakeholders and adapting to changing requirements.

○ Proactively identify and address any customer-facing issues or concerns, maintaining a relentless focus on customer obsession.

○ Provide regular progress updates, performance metrics, and recommendations to leadership, ensuring transparency and data-driven decision-making.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• 5+ years of technical product or program management experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

• Experience managing cross-functional programs and release schedules

• Bachelor's degree in a technical or engineering discipline, with a strong understanding of technology and new product introduction.

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.