Metro Action Commission Research Analytics Manager

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Metro Action Commission Research Analytics Manager

Salary

$57,801.12 - $99,904.32 Annually

Location

Nashville, TN

Job Type

Full-Time Non Civil Service

Job Number

MAC - 06512

Department

Metro Action Commission

Opening Date

09/20/2024

Closing Date

10/3/2024 11:59 PM Central

• Description

• Benefits

• Questions

Position Description

The Metropolitan Action Commission is seeking an agency Research Analytics Manager (RAM). Perform professional duties involved in analyzing and designing complex research studies and implementing ways of measuring efficiency and effectiveness of administrative and operational problems, programs, or policies. The RAM will work to provide information to agency team members to make decisions that assist with the continuous quality improvement (CQI) process for program performance and meeting the organization’s goals which includes customer outcomes. Work collaboratively with agency team members and community organizations to promote the agency’s 2Gen/Whole Family approach to service delivery. Utilize the Human Services Value Curve to achieve service area and organizational outcomes. Uphold the Mission, Vision, Values and Philosophy of the Metropolitan Action Commission.

For questions contact the Human Resources department at: 615-862-8862 ext.70105

Typical Duties

• Design and lead initiatives to evaluate child and family outcomes and program performance and inform decision-making that includes data analyses, visualizations, and tools for internal and external stakeholders’ use. The RAM may provide supervision to the Data team. The RAM will be assisted by several direct data team members. The work will focus on agency programs as well as examining community needs and issues affecting individuals impacted by the effects of poverty in Davidson County.

• Manage analytics strategy.

• Lead strategy that supports the organization in identifying and then answering the most important questions facing the human services system: questions that will impact program performance, fairness, and customer satisfaction (CQI); lead strategy to provide information to the public, democratizing analyses, and data whenever possible.

• Utilize data to ensure equitability in services received by Davidson County residents and provider performance is at the highest level.

• Implement next-generation tools, including predictive analytics, to get the right information to the right people at the right time.

• Represent MAC on projects with foundations and providers that bring together multiple stakeholders to improve the services received by Davidson County residents.

• Recommend data, technology, and system architecture that meet best-in-class standards.

• Manage and support collaboration among all units to help improve and track outcomes for families and children.

• Collaborate with stakeholders from multiple – sometimes disparate – perspectives to ensure evaluations and analyses are timely and address concerns.

• Devise various studies to analyze administrative or operational problems, programs, or policies.

• Detail problems, provides supporting evidence and makes recommendations to appropriate personnel.

• Defend findings to department management.

• May assist management with implementation of recommendations.

• Devise Key Performance Indicators (KPI) for outcome measurement, process improvement and control, and cost analysis.

• Maintain close liaison with analysts in the fields of planning, personnel, and budgeting.

• May publish findings in various journals.

• Perform related duties as required.

Minimum Qualifications

Bachelor’s degree in Research, Analytics, or a closely related field and demonstrated experience related to statistics, analytics, research, data management, or economics.

Official College Transcripts - If you wish to qualify , we need a copy of your official college transcript sent from the university or college.

Please Note: Due to Federal regulations there are no exceptions to the Degree requirement

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Thorough knowledge of principles and techniques of organizational management/efficiency studies.

• Thorough knowledge of statistics.

• Working knowledge of various types of analyses used in operational studies and appropriate circumstances in which to use them.

• Master's Degree in a closely related field

In compliance with Tennessee law, all applications are subject to public disclosure.

Requests for ADA accommodation should be directed to Rickie McQueen at

(615) 862-8860, Extension 70103.

The Metropolitan Government of Nashville and the Metropolitan Action Commission are equal opportunity employers.

For questions contact the Human Resources department at: 615-862-8862 ext.70105

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

01

Do you have a valid Driver License?

• Yes

• No

  02

  Do you have a Bachelor's Degree in Research, Analytics, or closely related filed from an accredited college or University?

• Yes

• No

  03

  How many years of experience do you have working in data and research analytics?

  04

  Briefly explain your working experience in Data and Research Analytics. If no experience, state "NA."

  05

  I understand that all related work history/experience, education, certification and/or licenses must be reflected on my application for this position. I further understand that an incomplete application or missing documents may result in disqualification.

• Yes

• No

  Required Question

Agency

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

http://www.nashville.gov/Human-Resources/Employment-Opportunities.aspx

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