Overview

REACH Kidney Care is a division of Dialysis Clinic, Inc. (DCI) that is responsible for leading healthcare innovation, including testing and implementing new ways to improve care for people with kidney disease. We are a passionate and hard-working team that seeks first and foremost to carry forward the mission of DCI: “The care of the patient is our reason for existence.”

The REACH Patient Engagement Specialist is a critical part of the REACH Care team. You will work with REACH clinicians (nurses, dietitians, pharmacists, and social workers) who are located in field offices across multiple states and cities. REACH values the development of a collaborative relationship with these team members in a virtual environment. You will interact with eligible patients over the phone to help them understand how REACH can work with them to improve their kidney health. You will also support the REACH Care team by gathering, recording, and sharing important patient information to enhance the quality of care we provide to patients.

Schedule: Fulltime 40 hours/week; shifts typically include eight-hour days Monday through Friday.

Benefits:

• Comprehensive medical, dental and vision benefits

• Life and long-term care insurance provided at no additional expense to employee

• Paid time off (PTO) including holidays

• Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness or medical leave

• Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent

• Education reimbursement

• Employee assistance program

• Wellness program

• Among others

Responsibilities

What You Can Expect:

• Provide REACH administrative support services

• Adhere to processes for referrals and enrollment, including documentation in the electronic medical record (EMR)

• Contact patients for initial, follow up and missed appointments

• Where applicable, obtain medical records prior to patient appointments

• Enter key information into the EMR such as patient demographics, problems, lab values, etc.

• Answer incoming calls to the REACH toll free phone number as part of workgroup

• Continually identify opportunities for improvement for quality and efficiency

• Maintain organized records and workflow

• Attend team meetings

Qualifications

Successful Candidates Bring:

• Excellent communication skills

• Desire to collaborate with care teams

• Ability to problem solve

Education/Training:

• Minimum of HS degree or equivalent

• Medical Office experience preferred

• Strong working knowledge of Microsoft Office suite

• Ability to adapt to new software

• Excellent external and internal facing communication skills (both verbal and written)

• Attention to detail and commitment to excellent and reliable work

DCI’s Differentiator:

Since opening the first clinic 50 years ago in Nashville, Tenn., our Dialysis Clinic, Inc. family has grown to be the nation’s largest nonprofit dialysis provider with more than 270 locations in 30 states, serving nearly 14,000 patients each day. DCI invests in our care teams and funds research to further kidney care and treatment options. DCI prioritizes a holistic approach and offers hemodialysis, home dialysis and peritoneal dialysis treatment options. We empower patients to live meaningful and productive lives while also delivering high quality kidney care, saving lives and reducing hospitalizations. Learn more about DCI and see if we’re hiring in a clinic near you!www.dciinc.jobs

DCI is committed to building a diverse and inclusive organization. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

DCI is a federal contractor and an Equal Opportunity/Affirmative Action Employer-Veterans/Individuals with Disabilities. If you are having difficulty using the online application system or would like to request other accommodations or application methods, please contact Doug Patterson at Accommodations@dciinc.org or 615-327-3061. Once a request has been made, DCI will initiate a discussion with you about your needs and whether an accommodation can be provided. DCI is committed to providing such accommodations where possible.

For more information about equal opportunity please see:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf;

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf;

https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf; and

https://www.nlrb.gov/sites/default/files/attachments/basic-page/node-3788/employeerightsposter-8-5x11.pdf.

Security Roles and Responsibilities can be reviewed at:https://www.dciinc.org/security-roles

Job Location US-TN-Nashville

Posted Date 4 months ago (12/19/2023 5:40 PM)

ID 2023-17906

# of Openings 1

Address 1633 Church Street

Category Administrative/Clerical