Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Product Analyst II today with HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Come join our team as a Product Analyst II. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Product Analyst II reports to the Manager, 3M HIM Technologies – Operations Team. Provides product support for Regulatory Products and 3M HIS products, including the 3M Web Coding and Reimbursement System (3M CRS), the 3M 360 Encompass System, and the 3M Audit Expert/Health Record Management Software (AEHRM). The candidate understands the application of various regulatory products, including grouper files and code dictionaries, and how they contribute to and interact with other enterprise applications. Performs application validations, as needed, for Regulatory updates and projects involving 3M HIS products, or for other related products that will interface with these applications. The position provides IT expertise and clinical knowledge in analyzing and collaborating on IT and business opportunities to deploy timely quarterly regulatory releases and implement industry regulatory changes. Responsible for providing after-hours support of alerting, monitoring interface, and supporting offshore coding team. Monitors vendor performance, reviews vendor issue management for responsiveness and accuracy of resolution, and reports service level performance to vendor and HCA Healthcare leadership.

MAJOR RESPONSIBILITIES

Product Support

With knowledge of Health Information Systems and health informatics, this position supports compliant, integrated coding, abstracting, and billing, and related systems. Works with vendors on current and future releases. Attends prerelease and release meetings for regulatory software updates. Performs application testing for upgrades, fixes, and changes. Acts as third level support for CRS, 360 Encompass, and AEHRM issues reported to Client Support Services. Participates in validation testing post any regulatory software update. Participates in team evaluations to recommend changes to regulatory applications and products. Assists team with incident management and working support incidents, as assigned, through resolution. This includes communicating with end users, business partners and service desk analysts throughout the issue life cycle. Responsible for defect management and follows department policy and procedure. Assists with reviewing and processing eSAF (Electronic Security Access Forms) for user access requests.

Communication/Documentation

Responsible for communicating via multiple media, including but not limited to WebEx conference calls, in person participation and via written documentation across audiences with varying levels of technical expertise

Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at various levels within and outside the organization

Other

Strong interpersonal skills and the ability to work with a team

Experience with change management policy and procedures

Experience working with diverse and complex projects

ICD-10-CM/PCS and HCPCS/CPT coding experience or IT support of encoder products

Knowledge of HL7 Interfaces

Demonstrated experience in establishing and strengthening relationships

Detail oriented and analytical with organization skills

Meets or exceeds project deadlines

Ability to prioritize multiple activities and tasks simultaneously and adapt to rapidly changing environment

Strong problem and issue resolution skills

Highly motivated and able to work independently with little supervision

Flexible and adaptable to meet changing priorities

Experience supporting and troubleshooting HL7 interfaces (including ADT, BAR, DFT, MDM, ORU) preferred

Experience with business requirement writing preferred

What qualifications you will need:

EDUCATION

Bachelor's Degree or equivalent experience - Required

EXPERIENCE

3 or more years of experience in specifically related responsibilities - Required

3 or more years of experience in coding experience or IT support of coding products - Preferred

Or equivalent combination of education and/or experience

LICENSES, CERTIFICATIONS & TRAINING

Registered Health Information Administrator - RHIA Preferred

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Product Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.