Description

At Amazon, we're working to be the most customer-centric company on earth. The goal of Amazon’s Delivery Service Partner (DSP) team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of new products and services in the last mile delivery space. Come join the team and help us make history!

Principal Program Manager will own the establishment of new processes and drive alignment across a global set of partner teams. You are responsible for defining and delivering important programs with broad cross-organizational, cross-regional, or significant business impact. Your work focuses on efforts that solve significantly complex or endemic problems. As a Principal, you are trusted to operate with complete independence and are often assigned to focus on areas where the strategy has not yet been defined, with an expectation to directly lead the design of the solution, implementation, and delivery of a highly complicated cross-functional project in an ambiguous or new business area. You consistently bring strong, data-driven business and strategic judgment to decisions.

This is an exciting, highly-visible role in an area that touches every aspect of the Last Mile DA Experience. The person in this role owns the completeness, validity, and accuracy of the team’s data. The individual is expected to share information on product, program, and project levels to support leadership decision-making. This individual is expected to understand, plan, and coordinate the cross-team dependencies associated with broader technical products and programs across Last Mile. This individual will leverage Last Mile experience and data competency to streamline global processes and drive consensus on priorities at scale.

Key job responsibilities

• Support process improvements by suggesting metrics to measure overall team performance, efficiency, and workload.

• Write business (MBR, OP) documents and global reporting of metrics and insights.

• Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders.

• Document and track progress against product/program launch milestones, highlight blockers, track risks & issues as well as path to green or mitigation plans; Report progress for weekly, monthly, quarterly, and annual business reviews.

• Analyze and solve business problems at their root, stepping back to understand the broader context.

• Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics.

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience

• 7+ years of program or project management experience

• 7+ years of managing, analyzing and communicating results to senior leadership experience

• 7+ years of working cross functionally across several teams experience

• Bachelor's degree

• Experience implementing repeatable processes and driving automation or standardization

• Experience defining program requirements and using data and metrics to determine improvements

• Excellent communication at the highest leadership levels both written and oral.

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality

• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.