Responsibilities:

The program offers person-centered care planning, service coordination, and support services for members receiving long-term care and/or home and community based services. The Pharmacy Technician will be in a call center environment handling high inbound call volumes, may do a few outbound calls to follow up for Medicare/Medicaid enrollment.

Job Duties & Responsibilities:

• Receiving, investigating, and resolving all customer inquiries timely and accurately.

• Handling customer service inquiries and problems via the telephone.

• Ensuring all customer communication is clearly documented.

• Interact through various channels such as Chat, Phone, E-mail and TEAMS.

• Educating caller to ensure resolution is achieved on first contact.

• Must be able to pass required testing

• Participation and attendance are mandatory.

• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules

• Work overtime as required

Experience

• 2 years of of customer service/call center required

• 1 year of Pharmacy Technician experience in a customer service environment

• Medicare/Medicaid Enrollment experience PREFERRED

• Certified Pharmacy Technician

Skills/Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)

• Proficient oral and written communication skills

• Proficient interpersonal and organizational skills

• Exceptional time management skills

• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment

• Independent, Sound decision-making and problem-solving skills

• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Skills

Customer service, Support, Customer support, Call center, Medicare insurance, Medicare plan, Medicaid, Call center support, Data entry, health insurance, chat support, inbound call center, member service, Microsoft office

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Dec 30, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.