Job Information
VOLUNTEER CORPORATE CREDIT UNION Operations Specialist in NASHVILLE, Tennessee
POSITION SUMMARY:
Serve as liaison and the primary contact between the member credit unions regarding all aspects of their relationship with the corporation. Communicate with members by telephone and email regarding transactions, system support, and related inquiries.
PRIMARY RESPONSIBILITIES: Essential or Nonessential
90% Take financial transactions from member credit unions
(Including domestic and international wires, ACH transfers,
currency orders, loan payments, etc.).
Respond to written and verbal inquiries.
Research and resolve complex issues with credit unions as appropriate.
Provide frontline support for VolCorp's internet applications.
Adhere to all BSA, OFAC, and
Security regulations, policies, and procedures.
10% Prepare VolCorp' s check deposit
Prepare and balance foreign check deposits.
ADDITIONAL RESPONSIBILITIES
Cash Vault
Serve as liaison between member credit unions and Loomis regarding all aspects of VolCorp' s Cash Vault service.
Wires/ACH Processing
Responsible for managing and overseeing the processing of financial transactions, including the accurate and timely execution of Wire/ACH transfers.
Check Adjustments
Research discrepancies between general ledger accounts and suspense entries.
User Administration
Send new authorization forms to credit unions as requested.
RELATED DUTIES:
- Provide back-up duties for another Operations Specialist.
- Perform related duties and special projects as assigned.
- Adhere to company and governmental policies and regulations, including those related to Equal Employment Opportunity and Affirmative Action Plan compliance.
EDUCATION AND EXPERIENCE:
High School diploma. 1-2 years' experience as a Customer Service Representative or progressive experience using electronic data processing systems or the banking industry. Banking or credit union experience strongly preferred.
SKILLS, KNOWLEDGE AND ABILITIES REQUIRED:
- Effective telephone skills and etiquette
- Strong written and verbal communication skills
- Familiar with Microsoft Office applications, including Excel, Word, and Outlook
- Ability to effectively switch between tasks and manage multiple priorities
- Knowledge of basic office equipment
- Familiar with electronic data processing equipment, personal computers and related financial software applications
- Ability to interface effectively with all levels of staff and members
- Accurate data entry skills required
- Must be detail oriented
- Knowledge of general accounting principles
- Ability to balance reports, accounts
VEVRAA Federal Contractor; Equal Opportunity Employer
Must be able to pass a credit, criminal, and employment background check.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
[]{style="color: #000000; background-color: #f7f7f7; font-size: 14px; font
"}