Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

HealthIT Outpat Pharmacy PG

Job Summary:

This role on the pharmacy informatics team will provide critical support for patient-facing pharmacy applications. This includes applications used for retail medication management across all VUMC locations. With approximately 60,000 registered patient users, this lead role will require expertise in business and product knowledge, as well as workflows and market analysis/strategies for new feature capabilities and roadmaps. With tight integration with eStar, this role is essential to support any upgrades or changes that may affect integrated systems. The lead role provides comprehensive IT business analysis needs and will lead a framework to transition and manage various pharmacy applications under HealthIT.

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KEY RESPONSIBILITIES

• Designs, builds, installs, configures, and/or develops software to support clinical, administrative, financial and operational workflows.

• Analyzes clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.

• May perform analysis and design of supporting technical infrastructures.

• Supports clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.

• Assists with onboarding and training as needed.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Business Knowledge (Expert): Extensive knowledge of the entire business. Considered an authority on business needs and the impact of technology on users and customers alike. Able to influence senior management by displaying knowledge of complex business interactions and their impact. Contributes to strategic planning and competitive analysis because of exceptional knowledge of industry trends and needs.

• Problem Management (Expert): Is a recognized expert and authority in Incident Tracking and Problem Reporting. Anticipates design and architectural flaws early in the testing process. Occupies the position which is the last internal resource for support or direction. Expected, as a result of the position, to have the ultimate knowledge, control, influence, and/or jurisdiction in the skill. Takes a lead role in developing best practices for the organization.

• Product Knowledge (Expert): Is a recognized expert and authority regarding the product. Is an authoritative internal resource for support or direction for projects related to the product. Has extensive experience in developing/supporting I/T applications specific to the product. Knowledge approaches that of line professionals who work with the product.

• Testing (Expert): Recognized expert and authority on test planning, processes and tools for the assigned applications.

• Configuration Management and Planning (Expert): Recognized expert and authority on configuration management and planning. Occupies the position which is the last internal resource for support or direction. Interfaces with senior leadership on major configuration and planning issues. Capable of discerning the impact of subtle changes in business and technology, and their impact on configuration. Takes a lead role in developing strategy and preparing strategic plans for the organization. May lead task forces. Mentors others.

• Technical Analysis (Expert): Recognized expert and authority for technical resolution of the most challenging and complex situations. Analyzes and develops solutions to complex clinical, administrative, financial, operational, and technical issues. Occupies the position which is the last internal resource for support or direction. Interfaces with senior leadership on major technical issues. Takes a lead role in developing strategy and best practices for the organization. Mentors others.

About the Department:

Health IT

HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of:

• Delivering distinctively personalized care

• Improving the health care of individuals and communities regionally, nationally and internationally

• Providing transformative learning programs

• Supporting compelling discoveries

Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues.

Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT) (https://www.vumc.org/it/) . The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.

Underscoring our entire department are our core values of accountability, transparency and execution (https://healthit.vumc.org/partner-promise) , delivered with a strong Partner Promise (https://healthit.vumc.org/partner-promise) .

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

• Organizational Impact: Plans and sets own objectives to deliver against responsibilities that have a direct impact on the near term results of a system or institution. * Problem Solving/ Complexity of work: Solves highly complex problems and recommends solutions that may have broad impact to the function.* Breadth of Knowledge: Viewed as the technical expert at VUMC within a professional area and a broad knowledge of other professional areas. * Team Interaction: Leads complex project teams; coaches and guides team members and develops strategy for project execution.

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services : - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance. Ensuring High Quality : - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met.- Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

7 years

Education:

Bachelor's (Required)

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled