Job Description

Excellent written and verbal experience

 Communication

 Responsive, Clear Communication

 To Team

 To management & Leadership

 To Customers

 To PMO and Project leadership teams

 To Sr. Leadership & Cross Departmental

 To Vendors

 To Architects

 Track and follow up on multiple threaded tasks effectively

 Drive updates and communication till resolution

 Project Administration

 Communicate Status and Lead IC and Contractor team for large technology deployments

 Lead effort to document standard operational process for new technology.

 Lead process creation and execution for complex technology installations

 Learn, understand, and drive new architectures and standards associated with all TSC architecture.

 Organize and Participate in Project design and organization with PMO

 Help delegate functional project work to Engineer/Senior Engineer team.

 On assigned projects act as technical project manager working closely with project managers to build project plan, objectives, definition of done.

 Training

 Train and socialize new processes and technologies to peers and internal support team.

 Write and publish Knowledge base articles for internal and external troubleshooting and configuration processes.

 Review and approve KB articles written by other team members.

 Lead Team training in specialized areas of network work for other team members

 Inter-team Collaboration

 Work with other support teams to identify process gaps

 Work with other support teams to identify technology gaps

 Actively develop and lead relationships cross-departmentally

 Have visibility and contribute strategically to support roadmap.

 Represent networking at change and architecture review boards.

 Leadership

 Lead communication efforts with leadership on high priority trouble issues.

 Strong verbal and written communication ability at a leadership level.

 Participate in organizing support team for larger initiatives

 Participate in Strategy and Architectural Design Sessions

 Be able to answer leadership questions about network design and operation

 Vendor relations

 Work with equipment vendors to determine product roadmaps, software bugs, and device lifecycle needs

 Work with circuit carriers to improve capacity, redundancy and resiliency

 Intra-team Collaboration

 Work closely with architects to drive improvements to our network reliability

 Work with all networking engineers to explain projects, teach and assist with resolving chronic problems

 Documentation

 Define documentation standards

 Document and create repeatable resolutions to common problems

 Manage the process to socialize resolutions with lower support tiers

 Create and approve Knowledge Base Articles to socialize with Help desk and IT Operations

 Create in depth Network Documentation and Architectural network diagrams

 Write Standard Procedures for support team to work from

 Write and publish standard architecture/Golden Configs

 Support & After Hours On Call

 Regular rotation for on call after hours and weekend

 Ability to provided escalated on-call support for all networking issues (store, DC, datacenter, cloud)

 Lead P1 Troubleshooting bridge, delegate support tasks and information gathering for this purpose.

 Participate in Day 2 Change support

 Execute change initiatives in all areas of network presence

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

   

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Skills and Requirements

15+ years experience with networking

15+ years experience with Azure

Infrastructure cloud experience with Azure

Setting up NSG, setting up landings, good handle on virtual networking

Cloud interconnect experience

Juniper experience

Aruba wireless experience

Excellent written and verbal communication as this person will be working closely with executives

Expert Level Network Route Switch Knowledge

OSI Layer Understanding/TCP Stack understanding

Understanding of Common Protocols

BGP Advanced (IBGP, Prefixes, Prefix lists, communities, traffic engineering & Route Propagation, EVPN for Vxlan environment)

OSPF Advanced (Distance Vector, LSA Fundamentals, Area types, traffic engineering, Route Tables)

MPLS/LDP Advanced (LSPs, synchronization, link state database)

Fluent reading and understanding of Juniper & Cisco Configurations

Ability to create/edit basic router & Switch Configurations without the use of a template

Ability to peer review all network changes

VXLAN spine/leaf architecture

Define standards in collaboration with entire team

Responsible for proof-of-concept lab testing and validation in support of change/project objectives in collaboration with stakeholders

Define best practices

Advanced Juniper/Cisco Configuration understanding

Vlan Configuration/Understanding

VRF Configuration/Understanding

SVI/IRB Configuration/Understanding

Expert understanding of Routing protocols

BGP Path selection, OSPF Area architecture

Protocol troubleshooting

Deep understanding of Datacenter Architecture and its interaction with distributed networks.

Define best practices

SDWan vendor Specific Knowledge (Palo Alto CloudGenix)

Understand the specifics of CloudGenix configuration

Ability to make unscripted intentional Configuration adjustment

Functional understanding of Store and DC SDWan Architecture

Complete understanding of store and DC SDWan Architecture

Define best practices

Cloud (Microsoft Azure)

Understanding of Azure cloud networking concepts

Ability to deploy new networks/subnets in Azure

Provide networking support to firewall, load balancer and server teams

Reliability

Raise network reliability concerns to leadership and architects

Monitor network capacity trends and recommend needed augments

Lead holiday readiness as it pertains to networking

Voice Platform

Understanding of platform configuration standard

Understanding of Voice Specific Protocols and how they travers our network

Wireless

Senior level understanding of store Wireless Vendor Technology (Aruba)

Functional understanding of Store AP architecture

Ability to make unscripted intentional Wireless Configuration Adjustments

Ability to process standard configurations and suggest changes for specific outcomes

Ability to perform in depth troubleshooting and escalation of wireless issues.

Functional understanding of DC Wireless Architecture

Excellent written and verbal experience

Communication

Responsive, Clear Communication

To Team

To management & Leadership

To Customers

To PMO and Project leadership teams

To Sr. Leadership & Cross Departmental

To Vendors

To Architects

Track and follow up on multiple threaded tasks effectively

Drive updates and communication till resolution

Project Administration

Communicate Status and Lead IC and Contractor team for large technology deployments

Lead effort to document standard operational process for new technology.

Lead process creation and execution for complex technology installations

Learn, understand, and drive new architectures and standards associated with all company architecture.

Organize and Participate in Project design and organization with PMO

Help delegate functional project work to Engineer/Senior Engineer team.

On assigned projects act as technical project manager working closely with project managers to build project plan, objectives, definition of done. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.