Description We are seeking a Help Desk Analyst II to join our team in Nashville, Tennessee. The selected candidate will be primarily responsible for managing vendors, undertaking physical work, and assisting in the onboarding process. This role will also involve providing remote support to customers and maintaining a high level of communication and customer service.

Responsibilities:

• Manage relationships with various vendors including those for phone and printer partners

• Undertake physical tasks such as lifting heavy items, moving office supplies, and redeploying hardware

• Assist in the onboarding process by providing clear instructions and guidance to new team members

• Provide remote IT help desk support via phone, email, etc. to both MAC and PC users

• Maintain excellent communication and customer service skills to support executive staff

• Document all customer interactions and issues in the company ticketing system (ServiceNow)

• Perform advanced troubleshooting to identify and resolve recurring issues in the environment

• Provide executive support ensuring technologies such as Wi-Fi, iPhones, iPads, and computers are synced and functioning properly

• Support and troubleshoot Apple and Windows computer systems, popular mobile platforms like iOS and Android, and Microsoft Office applications

• Own and manage assigned product groups or service areas for the Global Service Desk

• Develop, document, analyze, create, test, and modify computer systems based on customer or system design specifications.

This role offers a long-term contract employment opportunity. The ideal candidate will have experience in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, and Configuration Management. Requirements • Proficiency in Android Development

• Familiarity with Cisco Technologies

• Experience with Citrix Technologies

• Ability to troubleshoot Mac Computers

• Proficiency in Microsoft Suite

• Knowledge of Active Directory

• Experience with Apple Devices

• Proficiency in Computer Hardware

• Experience in Configuration Management

• Knowledge of Deployments Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .