Job Information
Hyatt Guest Experience Manager in NASHVILLE, Tennessee
Description:
Come join our Hyatt family! We are searching for someone like you who enjoys taking care of people! We provide on-the-job training and enjoy watching our Colleagues grow with us. We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance, Short-Term Disability, Long-Term Disability, EAP, Tuition Reimbursement & Awesome Travel Perks!
Job Overview:
Greet VIP guests as they arrive at and depart from the property. Responsible for attending to immediate needs of each guest upon arrival and throughout their stay. Ensures that rooms are prepared according to standard and ready for guest based on eta. Thorough knowledge of all hotel services and the community. Ensures that all VIP rooms are blocked 2 days prior to arrival. Works in coordination with the F&B team to ensure that amenities are placed in room prior to guest arrival.
Essential Functions:
Job functions to include but not limited to:
Reach out to VIP’s at a minimum of 7 days out to anticipate guest needs, ensuring proper blocking of room and internal communications
Work closely with internal Sales Managers, VIP travel managers/assistants to coordinate needs of arrival, hotel stay and departure
Work in tangent with Front Office team to ensure guests needs are satisfied during entire stay.
Assist VIP Guests with any needs during their stay, including dinner reservations, tours/transportation and any other special requests.
Attend daily leadership briefing to review the VIP arrivals for the day highlighting key arrivals and departures.
Provide final room inspection on arriving and in-house VIP’s
Partner with the Culinary team for the preparation of thoughtful VIP amenities
Be present for VIP arrivals and departures and ensure that the team is prepared and anticipating the days VIP’s movement
Update VIP guest profiles in Opera with guest preferences to maintain guests likes and dislikes in order to customize the guest future stays
Acts as a presence in the lobby welcoming guests during key hours
Genuine immersion in local culture/happenings
Utilize preferred mode of communication to seek feedback about stay and facilitate departure
Offer help or suggestions for post-stay travel
Respond to guest surveys in a timely manner
Qualifications:
Minimum of two years managerial experience in a high-volume setting required
Previous experience in Front Office Management required
Previous hospitality experience in a Four Diamond quality organization preferred
Previous experience with Windows, Office, and property management systems highly desirable
Must be able to understand, speak, read, and write in the basic English language
Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
Demonstrate ability to compute basic arithmetic
Must be available to work varied shifts and flexible schedules
Primary Location: US-TN-Nashville
Organization: Hyatt Centric Nashville
Pay Basis: Yearly
Job Level: Full-time
Job: Guest Services
Req ID: NAS002204
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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