Vanderbilt University Customer Service Representative (2nd & 3rd shift) in Nashville, Tennessee

Customer Service Representative (2nd & 3rd shift) (Job Number: 1900024)


Position Summary:

The Customer Service Representative provides high-volume support for all sectors of Vanderbilt Medical Center & Vanderbilt University. This may include paging services, providing departmental on-call schedule information and directory listing information, providing patient information, and answering general inquiries and questions from patients and providers. Previous healthcare customer service support experience is highly preferred.


8:00 AM - 5:00 PM

About Vanderbilt IT:

Vanderbilt Information Technology is a division of the university whose mission is to provide world-class information technology to Vanderbilt University.

Key Functions and Expected Performance:

  • Answers incoming calls for Vanderbilt University and Vanderbilt Medical Center’s main phone line.

  • Directs calls to appropriate recipients and provides patient room and phone number information.

  • Answers, holds, pages, and connects calls for over 500 interns and resident doctors.

  • Provides Overhead Paging Services:

  • Provide overhead paging service for Hospital and Clinic for "life or death" emergency situations, including STAT calls, patient emergencies, red alerts, mass casualties and other disasters.

  • Provides non-emergency overhead paging for announcements approved by Hospital Administration.

  • Helps to maintain current beeper database for approximately 5000 key Medical Center personnel (physicians, house staff, and administrators).

  • Provide pager numbers and beeper services as requested.

  • Provides On-Call Services:

  • Helps to maintain current on-call information for 190 Medical Center services.

  • Provides on-call information to physicians, nursing staff, and emergency service.

Supervisory Relationships:

This position does not have supervisory responsibility

Experience and Education:

  • A high school diploma or GED is required

  • Minimum of 1-3 years of customer service experience is necessary

  • Experience in a call center is highly preferred

  • Proficient use of internet-based applications/software is necessary

  • Medical background or medical terminology knowledge is preferred

  • Must have excellent verbal and written communication skills.

  • Excellent multi-tasking skills (i.e. talking on the phone while typing, using more than one application during calls, etc.) is necessary

  • Excellent critical thinking is necessary

  • Excellent problem-solving abilities is necessary

About Vanderbilt Benefits

In addition to offering a lively community that encourages learning and celebrates diversity, Vanderbilt University offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview at .

About Vanderbilt University

Vanderbilt is a renowned private institution founded in 1873 and located in the heart of Nashville, Tennessee. The university’s students and faculty frequently cite Nashville and the surrounding area as one of the many perks of being a part of the Vanderbilt community. Vanderbilt University is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently ranked #2 for “best quality of life” and “great financial aid,” #5 for “best run colleges” and “beautiful campus,” and #6 for both being in a “college city that students love” and having “great campus/city relations.”

Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Primary Location: United States-Tennessee-Nashville

Organization: 46112 - IT: Business Affairs

Job: Administrative / Office Support Supervisors, Leads, and Staff

Vanderbilt University is committed to principles of equal opportunity and affirmative action