Description

Introduction

Do you want to join an organization that invests in you as an Application Analyst? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Application Analyst like you to be a part of our team.

Job Summary and Qualifications

JOB SUMMARY

The Application Analyst will help lead the identification of Third-Party Applications that HCA utilizes through the Application Portfolio management (APM) process. APM is a strategic approach that helps align applications with business objectives. This team member is responsible for utilizing various software asset management tools, network tools and other tools/products to identify the top applications used within HCA Healthcare. In addition, the role identifies, articulates, and drives change/completion of identified needs to be submitted to the APM process, tools, governance and Steering Committee for enhancements, change requests and optimization. This role requires strong communication skills and a high level of situational confidence. The role develops a trusted advisor relationship with key stakeholders including Information Protection and Security, IT leaders, and other department professionals.

Duties Include:

• Utilize HCA tools such as software asset management tools, cyber tools, network monitoring tools and various other tools within the HCA inventory to identify and evaluate third party application usage.

• Evaluate third party applications for usage within the HCA environment.

• Provide a recommendation on third party application tools for future usage or blocks.

• Coordinate with the Information Technology and Information Protection and Security colleagues to identify users of products. Where applicable, coordinate with colleagues to move users to approved HCA products.

• Coordinate with IT teams to block third party applications that are not approved within the HCA environment.

• Coordinate with APM team members to evaluate the current HCA third party application environment and cross reference against third party applications discovered.

• Coordinate and submit business application records and contributes to the strategic management of applications.

• Monitor application performance and usage, identifying areas for optimization and enhancement, when assigned.

• Ability to development communications to end users, security, IT and other HCA colleagues on changes to approved HCA third party application usage to include what will be blocked, when it will be blocked and what are the approved products.

• Monitor application performance and recommend enhancements or updates.

• Assist in the development of documentation, including user manuals and training materials.

• Stay current with industry trends and technologies to suggest improvements.

• Responsible for participating on the process workflow for the enterprise.

• Responsible for working with the process engineer and Service Management Organization (SMO) on all activities necessary such as process maps to support the APM process and its various stages of the lifecycle of an application, where applicable.

• Completes requirements and ensures technology supports process flow optimally.

• Consults with Departments and Divisions on specific needs to offer proposed solutions and implements appropriately.

• Supports User Review Groups, as assigned.

• Supports audit-related inquiries.

• Assist in the development and distribution of Executive Enterprise status reporting.

• Establishes and maintains strong relationships with ITG leadership, APM Team, Service Management Organization, Information Protection & Security, Enterprise Architecture, Project Management, Finance Operations, and vendors to reduce risk, catalog applications, and provide recommendations on disposition of third-party applications within HCA.

• Communicates with end users and other stakeholders through multiple channels.

• Assist in the development of training for user communities of TPA/APM.

• All other duties as assigned.

GENERAL RESPONSIBILITIES

• Strong knowledge of the IT service management industry

• ServiceNow knowledge; ability to submit tickets, requests and run reports as needed from the system

• Knowledge of Information Protection Cyber Risk Management

• Provides organizational, communication, business analysis, project management, and problem-solving skills

• Champions Lean Six Sigma and iProcess best practices.

• Continually seeks to improve technical, consulting, and professional skills by attending classes and keeping up-to-date on industry standards.

• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction

• Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a succinct, cooperative and effective manner, in a variety of media and formats

• Demonstrates conflict management and negotiation skills to consistently achieve “win-win” results

• High energy, ambitious self-starter with an aptitude for learning and customer focus

• Mission driven and Healthcare Inspired

OTHER/SPECIAL QUALIFICATIONS

• Ability to learn, use, and run reports from Software Asset Management tools such as Flexara, ServiceNow and other products.

• Ability to learn, use and run reports from network and cyber tools to identify third party application usage such as Microsoft Defender, SCCM, etc.

• Strong knowledge of Service Now

• Knowledge of Application Portfolio Management

• Knowledge of Lean Six Sigma concepts

• Knowledge of project management methodology and deliverables

• Knowledge of use case analysis and workflow design

• ITIL knowledge

• Proficient knowledge of Microsoft Office product suite to include strong Excel skills

EDUCATION

Bachelor’s degree preferred

EXPERIENCE

Up to one year of experience preferred

PHYSICAL DEMANDS/WORKING CONDITIONS

• Long periods of sitting at a computer

• Approximately 5% travel or less

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Application Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.