Description:

Welcome to the Alila Napa Valley, surrounded by the pristine home vineyards of the Beringer Estate, Alila Napa Valley will offer guests a curated travel experience in the heart of California’s Wine Country. The hotel features award-winning design by renowned design team Yabu Pushelberg using natural materials and a soothing neutral palette that well-complement the unobstructed vineyard and mountain views that face west for idyllic sunsets.

We are looking for colleagues who can quickly perpetuate a culture that embraces great design and superlative service. Our hotel seeks unique individuals who have a passion for exceptional hotel service that is both intuitive and personal, and who best express that belief in an atmosphere of spontaneity and authenticity. At Alila Hotels, a Hyatt Hotels brand, we believe our guests select our luxury resort because of our caring and attentive colleagues who are focused on providing efficient service and meaningful, surprisingly different experiences.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Concierges are responsible for answering questions, giving direction and making detailed reservations or recommendations. This position requires knowledge of hotel services, local events and venues and transportation options. This offers the opportunity to engage in casual conversation and to indulge special requests.

Compensation $22.50 - $25.00 per hour based on experience.

Why Work at Hyatt?

• 12 Complimentary hotel room nights (per year) after 90 days of employment

• Discounted room nights on first day of employment

• Free Parking

• 8 Paid Holidays per year

• Paid time off

• Medical, Dental, Vision Insurance – (Full-Time colleagues)

• Flexible Spending Account (Full-Time colleagues)

• Retirement Savings Plan

• Tuition Reimbursement

• Basic Life Insurance

• Opportunities to work around the world with Hyatt Hotels and Resort

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Qualifications:

• Ability to work a flexible schedule, including holidays, and weekends

• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates

• Previous experience passionately providing service to others and providing administrative support in a team oriented environment, ensuring accuracy and attention to detail

• General knowledge of the Napa Valley, and all it has to offer desired.

Primary Location: US-CA-Napa

Organization: Alila Napa Valley

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: NAP001768

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.