HR Helpdesk Specialist

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Date:Aug 29, 2024

Location: Muntinlupa City, National Capital Region (NCR), PH, 1781

Company: W. R. Grace & Co.

Job Description

Grace is seeking a HR Helpdesk Specialist to join our HR Operations team! This role reports to HR Operations Supervisor located in Manila, Philippines.

The HR Helpdesk Specialist will provide support to employees, managers, and other HR functions such as Local HR, Talent Acquisition, Benefits, Payroll, Learning, and Global Compensation by processing their requests or tickets sent through the HR Helpdesk; and performing data audits to ensure accurate information is consistent in TalentOne. This role will also be responsible to provide local timekeeping and statutory benefits support to all Manila GBS Employees. Accurate timekeeping and benefits processing will help ensure accurate payroll results and compliance to government benefits statutory requirements. Similarly, data accuracy in the system is important for the organization for reporting, decision-making, and compliance purposes.

Responsibilities (1 of 2)

HR Helpdesk

• Manage the case management tool for HR Service Desk by processing tickets/ requests within the Tier 1 scope and escalate complex tickets/ requests in accordance with the agreed Service Level Agreement

• Perform TalentOne data audits and data monitoring activities for other HR Teams to ensure accurate data in TalentOne

• Support the global user community - employees, managers, and local HRs on inquiries and processes related to their TalentOne Direct Access

• Improve efficiency and user satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools

• Create and update work instructions for assigned tasks and processes; and maintain knowledge base for the Team

• Provide reports for management use, internal and external audits. Ensure compliance with audit requirements for internal and IT controls and data privacy policy

• Support and participate in SuccessFactors project implementation including user acceptance testing and other duties as assigned

• Serve as backup for other HR Operations processes

Responsibilities (2 of 2)

PH Timekeeping and Benefits Administration

• Serve as the Kronos SME for Manila GBS by coordinating with the Kronos Technical Team for any system updates, configurations and testing requirements; and by supporting employees and approvers on queries regarding time and attendance and Kronos navigation

• Perform timekeeping orientation to new hires and existing employees, and ensuring that they get their access during their onboarding

• Generate timekeeping reports in Kronos and monitor adjustments for payroll processing

• Resolve and propose solutions for timekeeping related queries, issues and disputes

• Ensure that training materials and process documentations are updated regularly

• Provide basic interpretation of timekeeping policies and procedures

• Process and monitor government employee mandated benefits such as loan application, transfer of records, maternity notification and sickness notification

• Ensure all payroll impacting updates on employee statutory benefits are timely and accurately coordinated with Payroll

• Prepare government reports and forms for Employee and Employer information updates and submit them to the respective government agencies

• Liaise with different government agencies (SSS, PhilHealth, and Pag-IBIG), attend essential government seminars and training to keep abreast of statutory updates

Required Qualifications

• Bachelor's Degree in Business, Human Resources or equivalent

• At least 4 years of relevant work experience in a Shared Services environment

• At least 1 year of relevant work experience in Timekeeping and PH Benefits Administration

• Amenable to work on a rotating shift/ night shift and Philippine holidays

• Strong analytical and problem-solving skills to quickly ascertain and concisely report problems

• Ability to work with confidential information

• Technical aptitude and learning capacity

• Strong customer orientation

• Strong verbal/written communications

Preferred Qualifications

• At least 1 year of SuccessFactors experience

• Strong technical skills and experience with SharePoint, MS PowerPoint, Word

• Ability to build strong working relationships with internal clients at all levels

• Excellent communication skills

• Intercultural awareness skills needed for interaction with global internal clients

• Ability to manage multiple priorities required and adjust to rapidly changing priorities

• Team player

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