Description

The EU ATS Network Operations (NetOps) team is looking for Senior Program Manager, Network Excellence. In this role, you will be part of the central Network Operations team in ATS with close interaction to our ATS Supply Chain teams, operational Sort Center teams and global tech stakeholders.

As Senior Program Manager, Network Excellence, you will be working on multiple large-scale initiatives to innovate our capacity, labor planning, network flow and Customer Experience processes. You will lead analytical projects to drive relevant business insights allowing us to automate several different use-cases. You will work on highly ambiguous and complex problems to deliver actionable results and collaborate with other teams to maximize impact. You will need to leverage large datasets and analytical researches to influence teams' understanding. The role is inherently cross-functional and the responsibilities include working across organizations and engaging with other Program Managers, Senior Leadership from Sort Centers.

The role is based in Munich, Luxembourg, or London.

Key job responsibilities

• Own end to end program management activities for the EU ATS NetOps team.

• Lead projects with an aim to improve the Amazon Customer Experience

• Independently own, design, develop, deploy, and maintain the large scale rojects across the org.

• Set and clarify the business requirements and targets with the team

• Establish and maintain the operations metrics and communicate them to leadership and other stakeholders through daily/weekly review meetings.

• Document the standard operations processes and take proactive steps to ensure that best practices are shared across all departments and among the network.

• Work closely with stakeholders to build and secure support and resources for projects and initiatives in their areas.

A day in the life

As a Senior Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.

Senior program manager in our ATS team have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

Munich, BY, DEU

Basic Qualifications

• Bachelor Degree or equivalent and proven experience in management consulting, product management, business development, retail, FMCG or e-commerce in an international, fast paced environment.

• Experience in business case decision-making, complex problem-solving capabilities and high level of attention to details.

• Proven ability to influence others

• Excellent English communication skills, both verbal and written

• Advanced in Excel, VBA, Marcos

• Advanced in SQL/C++, Python, or any other programming languages

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Master’s Degree or similar education in Transportation, Logistics, Supply Chain, or a similar related discipline.

• Past experience collaborating and effectively communicating (written & verbal) with senior management, technology teams, and international stakeholders.

• Strong analytical and technical ability including creative problem solving.

• Experience in business case decision-making, complex problem-solving capabilities and high level of attention to details.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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