Description

The EU ATS Network Operations (NetOps) team is looking for Program Change Manager. In this role, you will be part of the central Network Operations team in ATS with close interaction to our ATS Supply Chain teams, operational Sort Center teams and global tech stakeholders.

As Program Change Manager, you will be working to support multiple large-scale initiatives to innovate our capacity, labor planning and network flow processes. You will raise the overall team bar ensuing best in class change management across all our Network Operations program teams. You will work on highly ambiguous and complex problems to deliver actionable results and collaborate with other teams to maximize impact. The role is inherently cross-functional and the responsibilities include working across multiple organizations and engaging with other Program Managers, or Senior Leadership across Orgs.

The role is based in Munich, Luxembourg, or London.

Key job responsibilities

• Own the program change management processes for EU ATS Network Operations

• Lead the change management calendar, including the communication across teams

• Independently own the our best in class change management processes, ensuring we raise the bar across the team.

• Set and clarify the business requirements and targets with the team.

• Document the standard operations processes and take proactive steps to ensure that best practices are shared across all departments and among the network.

• Work closely with stakeholders to build and secure support and resources for projects and initiatives in their areas.

A day in the life

As Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.

Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• Bachelor Degree or equivalent and proven experience in management consulting, product management, business development, retail, FMCG or e-commerce in an international, fast paced environment.

• Experience in business case decision-making, complex problem-solving capabilities and high level of attention to details.

• Proven ability to influence others

• Excellent English communication skills, both verbal and written

• Advanced in Excel, VBA, Marcos

• Advanced in SQL/C++, Python, or any other programming languages

Preferred Qualifications

• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Master’s Degree or similar education in Transportation, Logistics, Supply Chain, or a similar related discipline.

• Past experience collaborating and effectively communicating (written & verbal) with senior management, technology teams, and international stakeholder

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.