Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Job Requirement:

• Five (5) to Seven (7) years industry experience in a network operations/support environment;

• Cisco CCNP or equivalent;

• Knowledge on ITIL framework , Cisco Network Devices , HP Network Devices

• Technical ability to understand the issues related to day to day operations

• Hands-on experience on network operations, deployment and network projects

• Technical ability to provide Support to L1 engineers;

• Technical ability to provide basic fault finding and fault escalation;

• Good understanding of incident management activities;

• Good ability to follow and documented operational processes;

• Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP);

• Basic understanding of IOS and CatOS;

• Experience with ticket management and change request management systems;

• Experience with network monitoring / management tools/ analysis tools;

• Experience with liaising with carriers and vendors for faults; and

• Good communications and interpersonal skills.

Qualification: B.E / B.Tech. with CCNP or equivalent certification

Desired Experience:

Any Technical Graduate with hands on experience with networking, routing, switching is necessary with minimum 5 – 7 years of experience.

Network engineer with good networking technology skills; Excellent understanding of cross platform technologies; and should be familiar with Cisco based technologies and products. Knowledge on HP devices

(working hours 24x7, shift based)

Knowledge, skills, and abilities required:

• Must be a pleasing personality with effective spoken and written communication in English and well in documentation.

• Must be good team player.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.