About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Grade 8 -

Job Description - Group Lead / Team Lead – Incident Management

Responsibilities:

• Handling a team of 20-25 associates

• Responsible for Daily roster planning and productivity metrics measurement.

• Responsible for day-to-day task assignments of the team and the project.

• Managing escalations from customers and internal stakeholders and providing appropriate and effective resolution to their queries/complaints.

• Ensuring ATM related incidents and downtime is minimized through complete ownership.

• Ensuring team complies with the laid down processes, SOP, workflows, and telephony metrics.

• Engage with various teams proactively to deliver consistent performance and further SLA delivery improvement. Escalate customer problems both internally and externally, when required, according to defined escalation paths.

Basic Qualifications/Minimum Criteria

• Graduate from any stream & should have good practical hands-on MS Office tools such as MS excel, PowerPoint, experience on CRM

• Minimum 3 years of work industry experience in ATM operations

• Good Soft skills & Interpersonal skills (verbal & written) are a must.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.