About the Job

The Red Hat team is looking for a Regional Services Leader to join us in Mumbai, India. In this role, you will lead the Services team in India and be responsible for all Consulting, Training & Certification and Technical Account Management functions in the region. You’ll align your strategies with the regional sales leader, segment leaders and functional leaders, ensuring that sales and services motions are well integrated and support India’s customers. You’ll help enable Red Hat’s customers to receive maximum value from Red Hat’s offerings and services based on the needs of their business. You’ll closely monitor delivery by country teams and engage with critical customers directly and align with Asia Pacific (APAC) functions and ensure consistent key performance indicators (KPIs) and other metrics in a methodological, consistent approach. True customer success is only achieved when Red Hat joins forces with a rich ecosystem to meet customer expectations. In line with this, you will create synergies rather than competition with our partners. As a Regional Services Leader, you’ll be part of the APAC Services Leadership team and India regional leadership team, and be a critical participant in the transformation toward more strategic customer relationships. This position reports to the APAC Vice President & Head of Services, whereby you will deliver on the regional services booking, revenue and margin goals, while aligning to the sales opportunities and priorities managed by APAC.

What will you do?

• Deliver on Red Hat’s transformative vision to deliver an exceptional customer experience for hybrid cloud and other Red Hat offerings, leading to increased adoption of Red Hat technologies across the India region

• Engage across the full customer life cycle to help drive success for our customers and for Red Hat

• Manage the financial performance of the business (full P&L), including tracking and reporting bookings, revenue, margin and sales forecasting

• Work closely with the regional sales leaders and align efforts to ensure optimal outcomes for our customers and partners

• Establish and carry out strategies to ensure Red Hat and customer success in India, leading to higher account growth, services revenue and renewals

• Collaborate with all APAC Services leaders, as well as other in-region functional teams, for consistent strategy and fulfillment

• Ensure long-term customer success is realized and delivered, by driving the Consulting, Training and TAM (P&L) against financial goals in collaboration with our Ecosystem business

• Manage and optimize a consistent, proactive, and cross-functionally aligned services sales and delivery capability with deep Red Hat technical skills & certifications

What will you bring?

• 10+ years of experience in a leadership or management role leading high performance front line teams

• Demonstrated leadership of a regional services organization in a multi-billion dollar corporation

• Experience and tenacity to lead transformational change through a large, matrixed organization

• Demonstrated record of managing a significant multi-million dollar P&L business, preferably in professional services or consulting

• Demonstrated ability to lead a distributed, multicultural organization

• Demonstrated ability to teamwork with external partners and ecosystem, developing win-win relationships that keep the best interest of the customer at heart and also help scale the business at market level Combined background of consulting, training and TAM services, partner and sales experience, ideally with a record in P&L management and sales forecasting

• Empathy for customers, partners and passion for revenue and growth

• Analytical, strategic and process-oriented mindset

• Outstanding written and verbal communication skills, with excellent presentation skills

• Customer service focus, including the ability to deliver multiple priority projects with high customer and partner satisfaction in a rapidly changing environment

• Deep financial and operational understanding of value drivers in recurring revenue business models

• Bachelor's degree in a technology or any analytical discipline; Graduate degree in management is a plus

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

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